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December 2021

Facility Evergreen - The Terraces / The Pointe
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1550 Oxford St Accreditation status Accredited
City/postal code White Rock Accreditation expiry date December 2022
Phone number (604) 536-3344 Contact for complaints Administrator
Operator (Type) Baptist Housing (Not For Profit) Phone number of complaint contact (604) 541-3813
Opened 1996 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 370 days, with an average of 52 days
Current language(s) spoken by staff Tagalog, Punjabi, Japanese, Arabic, Spanish, Mandarin, Hindi, Cantonese, Mandarin, French, Polish, Farsi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling, identification bracelet, nominal monthly administration and recreation fees
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 3 Private rooms 252
Publicly funded beds (short- and long-term) 249 Semi-private rooms 0
Total beds 252 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) n/a 0.31
Licensed Practical Nurse (hours per resident per day) n/a 0.45
Care Aide (hours per resident per day) n/a 2.24
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $7.21 $8.38
Facility per diem rate2 $248.58 $252.48

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 1 0.4 0.6
Fall with injury / Adverse event 0 0 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 8 3.2 3.5
Unexpected illness 33 13.1 12.3 Attempted suicide 0 0 0.1
Expected death 2 0.8 23.4 Other - clinical 1 0.4 0.5
Unexpected death 1 0.4 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 3 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 61.0% 63.6%
Percent 85 years or older 63.6% 54.1%
Percent younger than 65 years 2.0% 5.7%
Average length of stay (days) 1,036 900
Percent of residents diagnosed with depression 11.0% 23.4%
Percent of residents dependent in activities of daily living 20.0% 32.4%
Percent of residents in a wheelchair 49.9% 52.1%
Percent of residents with dementia (mild to severe) 58.6% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 24.3% 28.4%
Percent of residents with physically abusive behaviour 6.6% 8.6%
Average index of social engagement 2.5 2.6
Percent of residents with low social engagement 52.2% 50.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.1%
Percent of residents receiving recreation therapy 0.0% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 47.6% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.9% 25.7%
Percent of residents with daily physical restraints 10.6% 6.5%
Percent of residents with falls in the last 30 days 12.4% 12.8%
Percent of residents with a worsened pressure ulcer 1.9% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 86.3% 88.5%
Percent of health care workers vaccinated for influenza 41.7% 63.4%
Percent of residents vaccinated for COVID-19 95.5% 95.7%

Source: BC Centre for Disease Control