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December 2021

Facility Elim Village - The Harrison / Harrison West
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9025 160 Street Accreditation status Accredited
City/postal code Surrey Accreditation expiry date October 2021
Phone number (604) 587-8999 Contact for complaints Director of Care
Operator (Type) Elim Christian Care Society (Not For Profit) Phone number of complaint contact (604) 587-8999
Opened 2009 / 2016 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 369 days, with an average of 58 days
Current language(s) spoken by staff English, Dutch, German, Spanish, French, Thai, Italian, Mandarin, Punjabi, Russian, Polish, Tagalog, Chinese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Sundries, specialty services
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 17 Private rooms 181
Publicly funded beds (short- and long-term) 176 Semi-private rooms 6
Total beds 193 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.98 2.98
Registered Nurse (hours per resident per day) n/a 0.34
Licensed Practical Nurse (hours per resident per day) n/a 0.43
Care Aide (hours per resident per day) n/a 2.21
Allied health hours (hours per resident per day) 0.38 0.38
Food costs per resident per day (actual cost) 2 n/a $6.58
Facility per diem rate2 $238.99 $242.90

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 3 1.6 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 19 9.8 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 10 5.2 3.5
Unexpected illness 35 18.1 12.3 Attempted suicide 0 0 0.1
Expected death 66 34.2 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 5
Number of Inspections 2 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 73.7% 63.6%
Percent 85 years or older 66.1% 54.1%
Percent younger than 65 years 3.2% 5.7%
Average length of stay (days) 968 900
Percent of residents diagnosed with depression 22.9% 23.4%
Percent of residents dependent in activities of daily living 41.7% 32.4%
Percent of residents in a wheelchair 67.3% 52.1%
Percent of residents with dementia (mild to severe) 62.2% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 18.1% 28.4%
Percent of residents with physically abusive behaviour 10.7% 8.6%
Average index of social engagement 2.7 2.6
Percent of residents with low social engagement 48.0% 50.0%
Case mix index 0.62 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 1.3% 10.1%
Percent of residents receiving recreation therapy 7.4% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 51.7% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.5% 25.7%
Percent of residents with daily physical restraints 7.4% 6.5%
Percent of residents with falls in the last 30 days 7.9% 12.8%
Percent of residents with a worsened pressure ulcer 2.1% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 94.2% 88.5%
Percent of health care workers vaccinated for influenza 65.7% 63.4%
Percent of residents vaccinated for COVID-19 96.2% 95.7%

Source: BC Centre for Disease Control