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December 2021

Facility Eagle Ridge Manor - Port Moody
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 475 Guildford Way Accreditation status Accredited
City/postal code Port Moody Accreditation expiry date not available
Phone number (604) 469-3211 Contact for complaints Clinical Service Manager
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 469-3213
Opened 1994 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 3 to 2096 days, with an average of 190 days
Current language(s) spoken by staff English, Mandarin, French, Punjabi, Cantonese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 39
Publicly funded beds (short- and long-term) 75 Semi-private rooms 18
Total beds 75 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.46 3.70
Nursing care hours (hours per resident per day) 3.10 3.28
Registered Nurse (hours per resident per day) n/a 0.30
Licensed Practical Nurse (hours per resident per day) n/a 1.05
Care Aide (hours per resident per day) n/a 1.93
Allied health hours (hours per resident per day) 0.36 0.42
Food costs per resident per day (actual cost) 2 $7.65 $6.71
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 1.3 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 0 0 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 1 1.3 12.3 Attempted suicide 0 0 0.1
Expected death 1 1.3 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 65.1% 63.6%
Percent 85 years or older 54.4% 54.1%
Percent younger than 65 years 6.4% 5.7%
Average length of stay (days) 655 900
Percent of residents diagnosed with depression 24.4% 23.4%
Percent of residents dependent in activities of daily living 53.5% 32.4%
Percent of residents in a wheelchair 74.8% 52.1%
Percent of residents with dementia (mild to severe) 52.3% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 27.5% 28.4%
Percent of residents with physically abusive behaviour 0.8% 8.6%
Average index of social engagement 4.3 2.6
Percent of residents with low social engagement 15.5% 50.0%
Case mix index 0.62 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 10.1% 10.1%
Percent of residents receiving recreation therapy 53.5% 28.4%
Percent of residents receiving occupational therapy 3.9% 5.6%
Percent of residents receiving depression medication 40.3% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 21.2% 25.7%
Percent of residents with daily physical restraints 6.6% 6.5%
Percent of residents with falls in the last 30 days 5.6% 12.8%
Percent of residents with a worsened pressure ulcer 2.9% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 100.0% 88.5%
Percent of health care workers vaccinated for influenza 72.3% 63.4%
Percent of residents vaccinated for COVID-19 100.0% 95.7%

Source: BC Centre for Disease Control