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December 2021

Facility Dufferin Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 1131 Dufferin St Accreditation status Accredited
City/postal code Coquitlam Accreditation expiry date February 2022
Phone number (604) 552-1166 Contact for complaints n/a
Operator (Type) Retirement Concepts (For Profit) Phone number of complaint contact n/a
Opened 1996 Personal spending account n/a
Councils n/a Visitor parking (cost) n/a
Meetings held n/a Average Wait Time From 7 to 321 days, with an average of 93 days
Current language(s) spoken by staff n/a

Source: Facility

Facility Fees for Personal Services
Cable monthly service included n/a Other extra fees n/a
Telephone monthly service included n/a
Internet monthly service included n/a

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 25 Private rooms 97
Publicly funded beds (short- and long-term) 128 Semi-private rooms 28
Total beds 153 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site n/a

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.95 3.00
Nursing care hours (hours per resident per day) 2.64 2.64
Registered Nurse (hours per resident per day) n/a 0.27
Licensed Practical Nurse (hours per resident per day) n/a 0.35
Care Aide (hours per resident per day) n/a 2.03
Allied health hours (hours per resident per day) 0.31 0.36
Food costs per resident per day (actual cost) 2 $6.79 $8.92
Facility per diem rate2 $239.68 $245.00

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 16 10.5 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 36 23.5 12.3 Attempted suicide 1 0.7 0.1
Expected death 40 26.1 23.4 Other - clinical 0 0 0.5
Unexpected death 1 0.7 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 13
Number of Inspections 3 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 3 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 2 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 85 84
Percent female 77.0% 63.6%
Percent 85 years or older 53.4% 54.1%
Percent younger than 65 years 0.4% 5.7%
Average length of stay (days) 788 900
Percent of residents diagnosed with depression 18.0% 23.4%
Percent of residents dependent in activities of daily living 41.2% 32.4%
Percent of residents in a wheelchair 50.8% 52.1%
Percent of residents with dementia (mild to severe) 72.9% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 43.8% 28.4%
Percent of residents with physically abusive behaviour 12.9% 8.6%
Average index of social engagement 0.6 2.6
Percent of residents with low social engagement 94.3% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.3% 10.1%
Percent of residents receiving recreation therapy 44.6% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 44.1% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 29.9% 25.7%
Percent of residents with daily physical restraints 7.0% 6.5%
Percent of residents with falls in the last 30 days 7.3% 12.8%
Percent of residents with a worsened pressure ulcer 1.8% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 97.4% 95.7%

Source: BC Centre for Disease Control