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December 2021

Facility Delta View Habilitation Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 9341 Burns Drive Accreditation status Accredited
City/postal code Delta Accreditation expiry date October 2023
Phone number (604) 596-8842 Contact for complaints Manager, Site and Clinical Services
Operator (Type) Good Samaritan Canada (Not For Profit) Phone number of complaint contact (604) 596-8842
Opened 1991 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 40 days, with an average of 10 days
Current language(s) spoken by staff English, French, Punjabi, Hindi, Korean, Mandarin, Cantonese, Tagalog, Fijian, Spanish

Source: Facility

Facility Fees for Personal Services
Cable monthly service included Yes Other extra fees Hairdresser, foot care and dental hygiene services
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 12 Private rooms 72
Publicly funded beds (short- and long-term) 68 Semi-private rooms 4
Total beds 80 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.00 3.36
Nursing care hours (hours per resident per day) 2.80 3.01
Registered Nurse (hours per resident per day) n/a 0.26
Licensed Practical Nurse (hours per resident per day) n/a 0.59
Care Aide (hours per resident per day) n/a 2.17
Allied health hours (hours per resident per day) 0.20 0.35
Food costs per resident per day (actual cost) 2 $6.58 $6.75
Facility per diem rate2 $232.69 $230.60

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Per 100 beds Total
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 7 8.8 5.8 Other injury 1 1.3 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 14 17.5 12.3 Attempted suicide 0 0 0.1
Expected death 28 35 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population n/a 84
Percent female n/a 63.6%
Percent 85 years or older n/a 54.1%
Percent younger than 65 years n/a 5.7%
Average length of stay (days) n/a 900
Percent of residents diagnosed with depression n/a 23.4%
Percent of residents dependent in activities of daily living n/a 32.4%
Percent of residents in a wheelchair n/a 52.1%
Percent of residents with dementia (mild to severe) n/a 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) n/a 28.4%
Percent of residents with physically abusive behaviour n/a 8.6%
Average index of social engagement n/a 2.6
Percent of residents with low social engagement n/a 50.0%
Case mix index n/a 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy n/a 10.1%
Percent of residents receiving recreation therapy n/a 28.4%
Percent of residents receiving occupational therapy n/a 5.6%
Percent of residents receiving depression medication n/a 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis n/a 25.7%
Percent of residents with daily physical restraints n/a 6.5%
Percent of residents with falls in the last 30 days n/a 12.8%
Percent of residents with a worsened pressure ulcer n/a 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 97.3% 95.7%

Source: BC Centre for Disease Control