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December 2021

Facility Czorny Alzheimer Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 16850 66th Avenue Accreditation status Accredited
City/postal code Surrey Accreditation expiry date October 2022
Phone number (604) 575-6700 Contact for complaints Manager / Resident Care Coordinator
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 575-6700
Opened 2007 Personal spending account Yes
Councils No Councils Visitor parking (cost) Yes (no fee)
Meetings held n/a Average Wait Time suppressed
Current language(s) spoken by staff English, Punjabi, Tagalog, Vietnamese, Korean

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 72
Publicly funded beds (short- and long-term) 72 Semi-private rooms 0
Total beds 72 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.50 3.53
Nursing care hours (hours per resident per day) 3.29 3.27
Registered Nurse (hours per resident per day) n/a 0.31
Licensed Practical Nurse (hours per resident per day) n/a 1.08
Care Aide (hours per resident per day) n/a 1.88
Allied health hours (hours per resident per day) 0.21 0.26
Food costs per resident per day (actual cost) 2 $6.97 $7.02
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 2 2.8 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 1 1.4 12.3 Attempted suicide 0 0 0.1
Expected death 16 22.2 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Medium Risk Score 15
Number of Inspections 2 Number of licensing infractions found 4
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 80 84
Percent female 58.1% 63.6%
Percent 85 years or older 28.2% 54.1%
Percent younger than 65 years 3.0% 5.7%
Average length of stay (days) 922 900
Percent of residents diagnosed with depression 7.7% 23.4%
Percent of residents dependent in activities of daily living 28.8% 32.4%
Percent of residents in a wheelchair 25.2% 52.1%
Percent of residents with dementia (mild to severe) 79.6% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 56.9% 28.4%
Percent of residents with physically abusive behaviour 11.7% 8.6%
Average index of social engagement 1.8 2.6
Percent of residents with low social engagement 66.8% 50.0%
Case mix index 0.53 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.1%
Percent of residents receiving recreation therapy 37.6% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 36.9% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 55.7% 25.7%
Percent of residents with daily physical restraints 2.8% 6.5%
Percent of residents with falls in the last 30 days 11.5% 12.8%
Percent of residents with a worsened pressure ulcer 0.0% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 97.1% 88.5%
Percent of health care workers vaccinated for influenza 75.8% 63.4%
Percent of residents vaccinated for COVID-19 97.3% 95.7%

Source: BC Centre for Disease Control