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December 2021

Facility Cottage and Worthington Pavilions - MSA Hospital
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 33457 Cottage Lane Accreditation status Not Accredited
City/postal code Abbotsford Accreditation expiry date not applicable
Phone number (604) 870-7950 Contact for complaints Manager
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 615-6892
Opened 1975 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 134 days, with an average of 39 days
Current language(s) spoken by staff Spanish, Italian, Arabic, French, Korean, Thai, Mandarin, Dutch, Afrikaans, Punjabi, Polish, Japanese, Filipino, German, Swedish, Portuguese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 11
Publicly funded beds (short- and long-term) 119 Semi-private rooms 6
Total beds 119 Multi-person rooms 24

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site No

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.71
Nursing care hours (hours per resident per day) 3.05 3.31
Registered Nurse (hours per resident per day) n/a 0.34
Licensed Practical Nurse (hours per resident per day) n/a 0.62
Care Aide (hours per resident per day) n/a 2.34
Allied health hours (hours per resident per day) 0.31 0.40
Food costs per resident per day (actual cost) 2 n/a $7.88
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 1.7 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 0.8 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 1 0.8 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 8 6.7 12.3 Attempted suicide 0 0 0.1
Expected death 29 24.4 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 65.0% 63.6%
Percent 85 years or older 56.7% 54.1%
Percent younger than 65 years 6.7% 5.7%
Average length of stay (days) 477 900
Percent of residents diagnosed with depression 16.3% 23.4%
Percent of residents dependent in activities of daily living 38.8% 32.4%
Percent of residents in a wheelchair 61.9% 52.1%
Percent of residents with dementia (mild to severe) 37.5% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 31.8% 28.4%
Percent of residents with physically abusive behaviour 3.7% 8.6%
Average index of social engagement 1.6 2.6
Percent of residents with low social engagement 76.6% 50.0%
Case mix index 0.6 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 2.4% 10.1%
Percent of residents receiving recreation therapy 49.6% 28.4%
Percent of residents receiving occupational therapy 0.5% 5.6%
Percent of residents receiving depression medication 45.9% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 18.4% 25.7%
Percent of residents with daily physical restraints 9.0% 6.5%
Percent of residents with falls in the last 30 days 6.1% 12.8%
Percent of residents with a worsened pressure ulcer 2.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 85.7% 88.5%
Percent of health care workers vaccinated for influenza 73.2% 63.4%
Percent of residents vaccinated for COVID-19 94.0% 95.7%

Source: BC Centre for Disease Control