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December 2021

Facility Chartwell Langley Gardens
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 8888 202nd Street Accreditation status Accredited
City/postal code Langley Accreditation expiry date November 2021
Phone number (604) 888-0228 Contact for complaints Director of Care
Operator (Type) Chartwell Retirement Residences (For Profit) Phone number of complaint contact (604) 881-8107
Opened 2000 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 369 days, with an average of 139 days
Current language(s) spoken by staff English, Tagalog, Spanish, Punjabi, Hindi, Polish, Thai

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 19 Private rooms 80
Publicly funded beds (short- and long-term) 73 Semi-private rooms 6
Total beds 92 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.95 3.00
Nursing care hours (hours per resident per day) 2.64 2.64
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.32
Care Aide (hours per resident per day) n/a 2.00
Allied health hours (hours per resident per day) 0.31 0.36
Food costs per resident per day (actual cost) 2 $11.38 $8.61
Facility per diem rate2 $220.19 $225.45

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 11 12 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 1.1 3.5
Unexpected illness 9 9.8 12.3 Attempted suicide 0 0 0.1
Expected death 30 32.6 23.4 Other - clinical 0 0 0.5
Unexpected death 1 1.1 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 87 84
Percent female 71.3% 63.6%
Percent 85 years or older 73.7% 54.1%
Percent younger than 65 years 2.5% 5.7%
Average length of stay (days) 643 900
Percent of residents diagnosed with depression 12.9% 23.4%
Percent of residents dependent in activities of daily living 37.2% 32.4%
Percent of residents in a wheelchair 43.0% 52.1%
Percent of residents with dementia (mild to severe) 59.2% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 14.0% 28.4%
Percent of residents with physically abusive behaviour 3.0% 8.6%
Average index of social engagement 2 2.6
Percent of residents with low social engagement 68.6% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 24.5% 10.1%
Percent of residents receiving recreation therapy 5.0% 28.4%
Percent of residents receiving occupational therapy 0.3% 5.6%
Percent of residents receiving depression medication 36.1% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 10.4% 25.7%
Percent of residents with daily physical restraints 0.0% 6.5%
Percent of residents with falls in the last 30 days 28.3% 12.8%
Percent of residents with a worsened pressure ulcer 3.1% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 91.3% 88.5%
Percent of health care workers vaccinated for influenza 53.6% 63.4%
Percent of residents vaccinated for COVID-19 96.0% 95.7%

Source: BC Centre for Disease Control