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December 2021

Facility Chartwell Crescent Gardens
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1222 King George Boulevard Accreditation status Accredited
City/postal code Surrey Accreditation expiry date not available
Phone number (604) 541-8861 Contact for complaints General Manager
Operator (Type) Chartwell Retirement Residences (For Profit) Phone number of complaint contact (604) 541-6712
Opened 1997 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 85 days, with an average of 33 days
Current language(s) spoken by staff English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 22 Private rooms 69
Publicly funded beds (short- and long-term) 53 Semi-private rooms 3
Total beds 75 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services n/a
Non-regulated services (care aides) No Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.95 3.00
Nursing care hours (hours per resident per day) 2.64 2.64
Registered Nurse (hours per resident per day) n/a 0.42
Licensed Practical Nurse (hours per resident per day) n/a 0.20
Care Aide (hours per resident per day) n/a 2.01
Allied health hours (hours per resident per day) 0.31 0.37
Food costs per resident per day (actual cost) 2 $11.19 $9.56
Facility per diem rate2 $234.92 $240.42

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 1.3 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 7 9.3 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 2 2.7 3.5
Unexpected illness 5 6.7 12.3 Attempted suicide 0 0 0.1
Expected death 36 48 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 3 4 0.4
Inspections
Risk Rating Low Risk Score 8
Number of Inspections 3 Number of licensing infractions found 3
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 89 84
Percent female 64.6% 63.6%
Percent 85 years or older 72.3% 54.1%
Percent younger than 65 years 0.0% 5.7%
Average length of stay (days) 583 900
Percent of residents diagnosed with depression 10.6% 23.4%
Percent of residents dependent in activities of daily living 20.2% 32.4%
Percent of residents in a wheelchair 51.7% 52.1%
Percent of residents with dementia (mild to severe) 61.3% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 12.6% 28.4%
Percent of residents with physically abusive behaviour 4.6% 8.6%
Average index of social engagement 2.5 2.6
Percent of residents with low social engagement 53.0% 50.0%
Case mix index 0.54 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 53.3% 10.1%
Percent of residents receiving recreation therapy 1.3% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 41.1% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.5% 25.7%
Percent of residents with daily physical restraints 3.9% 6.5%
Percent of residents with falls in the last 30 days 17.3% 12.8%
Percent of residents with a worsened pressure ulcer 0.4% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 88.3% 88.5%
Percent of health care workers vaccinated for influenza 77.7% 63.4%
Percent of residents vaccinated for COVID-19 97.7% 95.7%

Source: BC Centre for Disease Control