Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

December 2021

Facility Chartwell Carlton Care Residence
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4108 Norfolk Street Accreditation status Accredited
City/postal code Burnaby Accreditation expiry date July 1905
Phone number (604) 419-3000 Contact for complaints General Manager
Operator (Type) Chartwell Retirement Residences (For Profit) Phone number of complaint contact (604) 419-3007
Opened 2012 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) No
Meetings held Scheduled as needed Average Wait Time From 3 to 141 days, with an average of 50 days
Current language(s) spoken by staff French, Amharic, Cantonese, Croatian, Italian, Japanese, Korean, Punjabi, Spanish, Tagalog, Vietnamese, English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Foot Care, Optometry, Dental, Audiology, Specialty Products, Hairdresser
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 11 Private rooms 120
Publicly funded beds (short- and long-term) 117 Semi-private rooms 4
Total beds 128 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) n/a 0.31
Licensed Practical Nurse (hours per resident per day) n/a 0.45
Care Aide (hours per resident per day) n/a 2.24
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $7.08 $7.98
Facility per diem rate2 $259.01 $262.52

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 2 1.6 5.8 Other injury 1 0.8 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 0.8 3.5
Unexpected illness 12 9.4 12.3 Attempted suicide 0 0 0.1
Expected death 21 16.4 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 12
Number of Inspections 2 Number of licensing infractions found 6
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 2 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 66.1% 63.6%
Percent 85 years or older 54.7% 54.1%
Percent younger than 65 years 2.5% 5.7%
Average length of stay (days) 986 900
Percent of residents diagnosed with depression 10.9% 23.4%
Percent of residents dependent in activities of daily living 37.8% 32.4%
Percent of residents in a wheelchair 58.7% 52.1%
Percent of residents with dementia (mild to severe) 74.5% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 38.6% 28.4%
Percent of residents with physically abusive behaviour 19.1% 8.6%
Average index of social engagement 1.6 2.6
Percent of residents with low social engagement 70.2% 50.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 2.7% 10.1%
Percent of residents receiving recreation therapy 24.2% 28.4%
Percent of residents receiving occupational therapy 1.4% 5.6%
Percent of residents receiving depression medication 54.2% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 18.3% 25.7%
Percent of residents with daily physical restraints 0.4% 6.5%
Percent of residents with falls in the last 30 days 15.6% 12.8%
Percent of residents with a worsened pressure ulcer 1.7% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 98.4% 95.7%

Source: BC Centre for Disease Control