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December 2021

Facility Cascade Gardens Seniors Community
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3460 Kalyk Avenue Accreditation status Accredited
City/postal code Burnaby Accreditation expiry date not available
Phone number (604) 434-2666 Contact for complaints Administrator / Director of Care
Operator (Type) Jubilee Multi Generational Housing Society (Not For Profit) Phone number of complaint contact (604) 434-2666
Opened 1975 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 323 days, with an average of 37 days
Current language(s) spoken by staff English, Finnish, Gujarati, Punjabi, Mandarin, Cantonese, Polish, Korean, Russian, Slovak, Hungarian, Hindi, Japanese, Swedish, Fijian, Tagalog

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 12
Publicly funded beds (short- and long-term) 60 Semi-private rooms 18
Total beds 60 Multi-person rooms 3

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services n/a
Non-regulated services (care aides) No Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.00 3.36
Nursing care hours (hours per resident per day) 2.69 2.97
Registered Nurse (hours per resident per day) n/a 0.38
Licensed Practical Nurse (hours per resident per day) n/a 0.34
Care Aide (hours per resident per day) n/a 2.25
Allied health hours (hours per resident per day) 0.31 0.39
Food costs per resident per day (actual cost) 2 $7.92 $9.30
Facility per diem rate2 $218.31 $238.60

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 4 6.7 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 7 11.7 5.8 Other injury 2 3.3 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 24 40 12.3 Attempted suicide 1 1.7 0.1
Expected death 21 35 23.4 Other - clinical 1 1.7 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 2 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 55.7% 63.6%
Percent 85 years or older 66.0% 54.1%
Percent younger than 65 years 1.7% 5.7%
Average length of stay (days) 785 900
Percent of residents diagnosed with depression 37.3% 23.4%
Percent of residents dependent in activities of daily living 80.2% 32.4%
Percent of residents in a wheelchair 70.1% 52.1%
Percent of residents with dementia (mild to severe) 28.8% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 52.5% 28.4%
Percent of residents with physically abusive behaviour 4.0% 8.6%
Average index of social engagement 3 2.6
Percent of residents with low social engagement 46.9% 50.0%
Case mix index 0.62 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.1%
Percent of residents receiving recreation therapy 0.0% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 49.7% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 9.0% 25.7%
Percent of residents with daily physical restraints 0.0% 6.5%
Percent of residents with falls in the last 30 days 15.2% 12.8%
Percent of residents with a worsened pressure ulcer 3.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 100.0% 95.7%

Source: BC Centre for Disease Control