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December 2021

Facility CareLife Fleetwood
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 8265 159th Street Accreditation status Accredited
City/postal code Surrey Accreditation expiry date October 2022
Phone number (604) 598-7200 Contact for complaints Resident Care Coordinator / Manager
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 598-7200
Opened 2008 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 276 days, with an average of 32 days
Current language(s) spoken by staff English, Hindi, Punjabi, Filipino, Urdu, Polish, French, German, Mandarin, Romanian, Cantonese, Greek

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 156
Publicly funded beds (short- and long-term) 167 Semi-private rooms 6
Total beds 167 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Primarily

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 4.19 4.59
Nursing care hours (hours per resident per day) 3.78 4.11
Registered Nurse (hours per resident per day) n/a 0.64
Licensed Practical Nurse (hours per resident per day) n/a 1.57
Care Aide (hours per resident per day) n/a 1.90
Allied health hours (hours per resident per day) 0.40 0.48
Food costs per resident per day (actual cost) 2 $7.08 $6.93
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.6 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 0.6 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 6 3.6 5.8 Other injury 3 1.8 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 0.6 3.5
Unexpected illness 57 34.1 12.3 Attempted suicide 0 0 0.1
Expected death 39 23.4 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 6 Number of licensing infractions found 9
Licensing Infractions
Licensing 0 Nutrition & food services 1
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 4 Records & reporting 1
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 75 84
Percent female 57.8% 63.6%
Percent 85 years or older 35.1% 54.1%
Percent younger than 65 years 22.1% 5.7%
Average length of stay (days) 912 900
Percent of residents diagnosed with depression 12.4% 23.4%
Percent of residents dependent in activities of daily living 54.5% 32.4%
Percent of residents in a wheelchair 61.1% 52.1%
Percent of residents with dementia (mild to severe) 41.0% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 38.1% 28.4%
Percent of residents with physically abusive behaviour 10.6% 8.6%
Average index of social engagement 1.8 2.6
Percent of residents with low social engagement 70.7% 50.0%
Case mix index 0.68 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 6.6% 10.1%
Percent of residents receiving recreation therapy 26.1% 28.4%
Percent of residents receiving occupational therapy 3.4% 5.6%
Percent of residents receiving depression medication 47.2% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 26.7% 25.7%
Percent of residents with daily physical restraints 7.0% 6.5%
Percent of residents with falls in the last 30 days 4.3% 12.8%
Percent of residents with a worsened pressure ulcer 2.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 92.2% 88.5%
Percent of health care workers vaccinated for influenza 66.9% 63.4%
Percent of residents vaccinated for COVID-19 93.9% 95.7%

Source: BC Centre for Disease Control