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December 2021

Facility Brookside Lodge
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 19550 Fraser Highway Accreditation status Accredited
City/postal code Surrey Accreditation expiry date not available
Phone number (604) 530-6595 Contact for complaints General Manager
Operator (Type) Sienna Senior Living (For Profit) Phone number of complaint contact (604) 530-6595 x101
Opened 2009 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 7 to 300 days, with an average of 107 days
Current language(s) spoken by staff English, Spanish, Hindi, Cantonese, Punjabi, Filipino , Hungarian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 14 Private rooms 93
Publicly funded beds (short- and long-term) 102 Semi-private rooms 5
Total beds 116 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.97 2.97
Registered Nurse (hours per resident per day) n/a 0.34
Licensed Practical Nurse (hours per resident per day) n/a 0.39
Care Aide (hours per resident per day) n/a 2.24
Allied health hours (hours per resident per day) 0.39 0.39
Food costs per resident per day (actual cost) 2 $9.77 $8.27
Facility per diem rate2 $240.32 $243.87

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.9 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 2 1.7 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 5 4.3 5.8 Other injury 2 1.7 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 2 1.7 3.5
Unexpected illness 14 12.1 12.3 Attempted suicide 0 0 0.1
Expected death 28 24.1 23.4 Other - clinical 0 0 0.5
Unexpected death 1 0.9 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 13
Number of Inspections 3 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 2 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 2 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 79 84
Percent female 65.1% 63.6%
Percent 85 years or older 43.6% 54.1%
Percent younger than 65 years 14.3% 5.7%
Average length of stay (days) 989 900
Percent of residents diagnosed with depression 19.1% 23.4%
Percent of residents dependent in activities of daily living 25.0% 32.4%
Percent of residents in a wheelchair 49.0% 52.1%
Percent of residents with dementia (mild to severe) 68.6% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 21.1% 28.4%
Percent of residents with physically abusive behaviour 8.3% 8.6%
Average index of social engagement 3 2.6
Percent of residents with low social engagement 40.7% 50.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 16.4% 10.1%
Percent of residents receiving recreation therapy 62.7% 28.4%
Percent of residents receiving occupational therapy 1.5% 5.6%
Percent of residents receiving depression medication 53.7% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 22.0% 25.7%
Percent of residents with daily physical restraints 6.9% 6.5%
Percent of residents with falls in the last 30 days 9.1% 12.8%
Percent of residents with a worsened pressure ulcer 3.7% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 93.3% 95.7%

Source: BC Centre for Disease Control