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December 2021

Facility Belvedere Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 739 Alderson Avenue Accreditation status Accredited
City/postal code Coquitlam Accreditation expiry date April 2021
Phone number (604) 939-5991 Contact for complaints Operations Manager / Resident Services Manager
Operator (Type) Belvedere Seniors Living (For Profit) Phone number of complaint contact (604) 939-5991
Opened 2001 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 4 to 420 days, with an average of 157 days
Current language(s) spoken by staff English, French, Hindi, Tagalog, German, Romanian, Cantonese, Mandarin

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees One time clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 65 Private rooms 144
Publicly funded beds (short- and long-term) 83 Semi-private rooms 2
Total beds 148 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.95 3.36
Nursing care hours (hours per resident per day) 2.66 2.94
Registered Nurse (hours per resident per day) n/a 0.40
Licensed Practical Nurse (hours per resident per day) n/a 0.25
Care Aide (hours per resident per day) n/a 2.28
Allied health hours (hours per resident per day) 0.29 0.42
Food costs per resident per day (actual cost) 2 $9.55 $9.46
Facility per diem rate2 $224.94 $247.59

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 8 5.4 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 3 2 3.5
Unexpected illness 15 10.1 12.3 Attempted suicide 0 0 0.1
Expected death 43 29.1 23.4 Other - clinical 1 0.7 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Medium Risk Score 17
Number of Inspections 2 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 2 Program 0
Policies & procedures 2 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population n/a 84
Percent female n/a 63.6%
Percent 85 years or older n/a 54.1%
Percent younger than 65 years n/a 5.7%
Average length of stay (days) n/a 900
Percent of residents diagnosed with depression n/a 23.4%
Percent of residents dependent in activities of daily living n/a 32.4%
Percent of residents in a wheelchair n/a 52.1%
Percent of residents with dementia (mild to severe) n/a 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) n/a 28.4%
Percent of residents with physically abusive behaviour n/a 8.6%
Average index of social engagement n/a 2.6
Percent of residents with low social engagement n/a 50.0%
Case mix index n/a 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy n/a 10.1%
Percent of residents receiving recreation therapy n/a 28.4%
Percent of residents receiving occupational therapy n/a 5.6%
Percent of residents receiving depression medication n/a 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis n/a 25.7%
Percent of residents with daily physical restraints n/a 6.5%
Percent of residents with falls in the last 30 days n/a 12.8%
Percent of residents with a worsened pressure ulcer n/a 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 96.3% 88.5%
Percent of health care workers vaccinated for influenza 82.2% 63.4%
Percent of residents vaccinated for COVID-19 95.0% 95.7%

Source: BC Centre for Disease Control