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December 2021

Facility The Residence in Mission
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7324 Hurd Street Accreditation status Accredited
City/postal code Mission Accreditation expiry date not available
Phone number (604) 814-6707 Contact for complaints Manager
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 814-6707
Opened 2014 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 235 days, with an average of 30 days
Current language(s) spoken by staff English, Spanish, Austrian German, German, Dutch, Punjabi, Hindi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 190
Publicly funded beds (short- and long-term) 200 Semi-private rooms 5
Total beds 200 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.37 3.37
Nursing care hours (hours per resident per day) 3.04 3.03
Registered Nurse (hours per resident per day) n/a 0.23
Licensed Practical Nurse (hours per resident per day) n/a 0.77
Care Aide (hours per resident per day) n/a 2.03
Allied health hours (hours per resident per day) 0.33 0.34
Food costs per resident per day (actual cost) 2 n/a $7.06
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 4 Number substantiated licensing complaints 2
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.5 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 0.5 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 19 9.5 5.8 Other injury 1 0.5 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 9 4.5 3.5
Unexpected illness 53 26.5 12.3 Attempted suicide 0 0 0.1
Expected death 54 27 23.4 Other - clinical 3 1.5 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 7 Number of licensing infractions found 5
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 2 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 81 84
Percent female 61.9% 63.6%
Percent 85 years or older 41.4% 54.1%
Percent younger than 65 years 6.4% 5.7%
Average length of stay (days) 1,017 900
Percent of residents diagnosed with depression 25.3% 23.4%
Percent of residents dependent in activities of daily living 30.6% 32.4%
Percent of residents in a wheelchair 40.2% 52.1%
Percent of residents with dementia (mild to severe) 57.3% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 40.8% 28.4%
Percent of residents with physically abusive behaviour 12.5% 8.6%
Average index of social engagement 2.2 2.6
Percent of residents with low social engagement 60.6% 50.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 1.8% 10.1%
Percent of residents receiving recreation therapy 27.6% 28.4%
Percent of residents receiving occupational therapy 3.1% 5.6%
Percent of residents receiving depression medication 42.5% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 38.2% 25.7%
Percent of residents with daily physical restraints 8.3% 6.5%
Percent of residents with falls in the last 30 days 16.3% 12.8%
Percent of residents with a worsened pressure ulcer 1.3% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 89.5% 88.5%
Percent of health care workers vaccinated for influenza 53.4% 63.4%
Percent of residents vaccinated for COVID-19 91.3% 95.7%

Source: BC Centre for Disease Control