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December 2021

Facility Zion Park Manor
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 5939-180th St Accreditation status Not Accredited
City/postal code Surrey Accreditation expiry date not applicable
Phone number (604) 576-2891 Contact for complaints Executive Director
Operator (Type) Lutheran Senior Citizens' Housing Society (Not For Profit) Phone number of complaint contact (604) 575-2812
Opened 1971 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Scheduled as needed Average Wait Time From 3 to 493 days, with an average of 86 days
Current language(s) spoken by staff English, German, Dutch, Punjabi, Polish, French, Cantonese, Tagalog, Spanish, Russian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Drugs not otherwise covered, some transportation costs
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 29 Private rooms 99
Publicly funded beds (short- and long-term) 70 Semi-private rooms 0
Total beds 99 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.94 3.00
Nursing care hours (hours per resident per day) 2.59 2.65
Registered Nurse (hours per resident per day) n/a 0.36
Licensed Practical Nurse (hours per resident per day) n/a 0.39
Care Aide (hours per resident per day) n/a 1.91
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $8.29 $7.82
Facility per diem rate2 $220.13 $226.38

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 3 3 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 6 6.1 12.3 Attempted suicide 0 0 0.1
Expected death 31 31.3 23.4 Other - clinical 0 0 0.5
Unexpected death 1 1 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 66.0% 63.6%
Percent 85 years or older 60.5% 54.1%
Percent younger than 65 years 1.4% 5.7%
Average length of stay (days) 733 900
Percent of residents diagnosed with depression 9.2% 23.4%
Percent of residents dependent in activities of daily living 34.0% 32.4%
Percent of residents in a wheelchair 56.0% 52.1%
Percent of residents with dementia (mild to severe) 63.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 20.4% 28.4%
Percent of residents with physically abusive behaviour 3.4% 8.6%
Average index of social engagement 2.6 2.6
Percent of residents with low social engagement 50.3% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.1%
Percent of residents receiving recreation therapy 0.0% 28.4%
Percent of residents receiving occupational therapy 11.8% 5.6%
Percent of residents receiving depression medication 53.4% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 8.7% 25.7%
Percent of residents with daily physical restraints 5.6% 6.5%
Percent of residents with falls in the last 30 days 10.3% 12.8%
Percent of residents with a worsened pressure ulcer 0.7% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 95.0% 88.5%
Percent of health care workers vaccinated for influenza 92.0% 63.4%
Percent of residents vaccinated for COVID-19 97.0% 95.7%

Source: BC Centre for Disease Control