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December 2021

Facility The Hamlets at Penticton
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 103 Duncan Ave West Accreditation status Accredited
City/postal code Penticton Accreditation expiry date not available
Phone number (250) 490-8503 Contact for complaints Director of Operations / Director of Care
Operator (Type) H&H Total Care Services Inc. (For Profit) Phone number of complaint contact (250) 490-8503 x125 (DOO) or x105 (DOC)
Opened 2008 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 199 days, with an average of 60 days
Current language(s) spoken by staff English, French, Japanese, Filipino, Hindi, Punjabi, Spanish, German, Mandarin, Cantonese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 9 Private rooms 94
Publicly funded beds (short- and long-term) 89 Semi-private rooms 2
Total beds 98 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.35 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.56
Care Aide (hours per resident per day) n/a 2.12
Allied health hours (hours per resident per day) 0.35 0.36
Food costs per resident per day (actual cost) 2 $8.08 $12.69
Facility per diem rate2 $212.06 $215.81

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 1 1 0.1
Abuse / neglect 7 7.1 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 7 7.1 5.8 Other injury 3 3.1 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 5 5.1 3.5
Unexpected illness 17 17.3 12.3 Attempted suicide 0 0 0.1
Expected death 15 15.3 23.4 Other - clinical 0 0 0.5
Unexpected death 2 2 0.6 Other - service delivery 1 1 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 79 84
Percent female 56.8% 63.6%
Percent 85 years or older 46.1% 54.1%
Percent younger than 65 years 13.8% 5.7%
Average length of stay (days) 724 900
Percent of residents diagnosed with depression 24.7% 23.4%
Percent of residents dependent in activities of daily living 12.5% 32.4%
Percent of residents in a wheelchair 45.3% 52.1%
Percent of residents with dementia (mild to severe) 60.3% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 14.5% 28.4%
Percent of residents with physically abusive behaviour 12.2% 8.6%
Average index of social engagement 3.7 2.6
Percent of residents with low social engagement 19.8% 50.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.3% 10.1%
Percent of residents receiving recreation therapy 23.2% 28.4%
Percent of residents receiving occupational therapy 25.7% 5.6%
Percent of residents receiving depression medication 53.9% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 29.2% 25.7%
Percent of residents with daily physical restraints 4.2% 6.5%
Percent of residents with falls in the last 30 days 12.7% 12.8%
Percent of residents with a worsened pressure ulcer 1.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 85.5% 88.5%
Percent of health care workers vaccinated for influenza 71.0% 63.4%
Percent of residents vaccinated for COVID-19 97.6% 95.7%

Source: BC Centre for Disease Control