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December 2021

Facility Sunnybank Retirement Home
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 6553 Park Drive Accreditation status Accredited
City/postal code Oliver Accreditation expiry date October 2023
Phone number (250) 498-4951 Contact for complaints Manager
Operator (Type) Interior Health (Health Authority) Phone number of complaint contact (250) 485-4951 (Directory options 1-1)
Opened 1979 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 6 to 186 days, with an average of 74 days
Current language(s) spoken by staff English, Punjabi, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 51
Publicly funded beds (short- and long-term) 51 Semi-private rooms 0
Total beds 51 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.45 3.45
Nursing care hours (hours per resident per day) 2.96 2.96
Registered Nurse (hours per resident per day) n/a 0.18
Licensed Practical Nurse (hours per resident per day) n/a 0.73
Care Aide (hours per resident per day) n/a 2.06
Allied health hours (hours per resident per day) 0.49 0.49
Food costs per resident per day (actual cost) 2 $7.87 $8.79
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 2 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 1 2 0.6
Fall with injury / Adverse event 2 3.9 5.8 Other injury 1 2 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 4 7.8 3.5
Unexpected illness 7 13.7 12.3 Attempted suicide 0 0 0.1
Expected death 11 21.6 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 2 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 89 84
Percent female 74.3% 63.6%
Percent 85 years or older 74.3% 54.1%
Percent younger than 65 years 4.2% 5.7%
Average length of stay (days) 764 900
Percent of residents diagnosed with depression 20.9% 23.4%
Percent of residents dependent in activities of daily living 37.4% 32.4%
Percent of residents in a wheelchair 59.3% 52.1%
Percent of residents with dementia (mild to severe) 69.2% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 17.6% 28.4%
Percent of residents with physically abusive behaviour 7.7% 8.6%
Average index of social engagement 3 2.6
Percent of residents with low social engagement 42.9% 50.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 17.6% 10.1%
Percent of residents receiving recreation therapy 15.4% 28.4%
Percent of residents receiving occupational therapy 1.1% 5.6%
Percent of residents receiving depression medication 42.9% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 25.7% 25.7%
Percent of residents with daily physical restraints 2.4% 6.5%
Percent of residents with falls in the last 30 days 15.7% 12.8%
Percent of residents with a worsened pressure ulcer 0.0% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 85.1% 88.5%
Percent of health care workers vaccinated for influenza 59.0% 63.4%
Percent of residents vaccinated for COVID-19 97.7% 95.7%

Source: BC Centre for Disease Control