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December 2021

Facility Sun Pointe Village
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 700 Rutland Road N Accreditation status Accredited
City/postal code Kelowna Accreditation expiry date May 2024
Phone number (250) 491-1400 Contact for complaints Administrator
Operator (Type) Baptist Housing (Not For Profit) Phone number of complaint contact (250) 491-1449 x2208
Opened 2000 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 517 days, with an average of 133 days
Current language(s) spoken by staff English, German, Italian, Portuguese, Hungarian, Serbian, Bosnian, Croatian, Dutch

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Hydro
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 100
Publicly funded beds (short- and long-term) 100 Semi-private rooms 0
Total beds 100 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.32 3.32
Nursing care hours (hours per resident per day) 2.97 2.97
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.56
Care Aide (hours per resident per day) n/a 2.09
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $7.28 $9.34
Facility per diem rate2 $222.53 $241.24

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 22 22 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 1 1 0.6
Fall with injury / Adverse event 5 5 5.8 Other injury 2 2 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 6 6 3.5
Unexpected illness 2 2 12.3 Attempted suicide 0 0 0.1
Expected death 16 16 23.4 Other - clinical 0 0 0.5
Unexpected death 1 1 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 83 84
Percent female 61.2% 63.6%
Percent 85 years or older 55.7% 54.1%
Percent younger than 65 years 2.5% 5.7%
Average length of stay (days) 915 900
Percent of residents diagnosed with depression 32.8% 23.4%
Percent of residents dependent in activities of daily living 25.6% 32.4%
Percent of residents in a wheelchair 46.0% 52.1%
Percent of residents with dementia (mild to severe) 89.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 46.8% 28.4%
Percent of residents with physically abusive behaviour 10.9% 8.6%
Average index of social engagement 2.4 2.6
Percent of residents with low social engagement 52.2% 50.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.1%
Percent of residents receiving recreation therapy 31.8% 28.4%
Percent of residents receiving occupational therapy 6.5% 5.6%
Percent of residents receiving depression medication 59.5% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 15.5% 25.7%
Percent of residents with daily physical restraints 1.1% 6.5%
Percent of residents with falls in the last 30 days 9.9% 12.8%
Percent of residents with a worsened pressure ulcer 0.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 86.6% 95.7%

Source: BC Centre for Disease Control