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December 2021

Facility Summerland Seniors Village
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 12803 Atkinson Road Accreditation status Accredited
City/postal code Summerland Accreditation expiry date February 2022
Phone number (250) 404-4400 Contact for complaints General Manager
Operator (Type) Retirement Concepts (For Profit) Phone number of complaint contact (250) 404-4400
Opened 2006 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time n/a
Current language(s) spoken by staff English, French, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 37 Private rooms 105
Publicly funded beds (short- and long-term) 75 Semi-private rooms 0
Total beds 112 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.34 3.34
Nursing care hours (hours per resident per day) 2.99 2.99
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.56
Care Aide (hours per resident per day) n/a 2.11
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $10.68 $11.47
Facility per diem rate2 $224.77 $228.52

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.9 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 5 4.5 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 2 1.8 5.8 Other injury 1 0.9 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 6 5.4 3.5
Unexpected illness 4 3.6 12.3 Attempted suicide 0 0 0.1
Expected death 8 7.1 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 3 2.7 0.4
Inspections
Risk Rating High Risk Score 36
Number of Inspections 14 Number of licensing infractions found 102
Licensing Infractions
Licensing 2 Nutrition & food services 6
Physical facility, equipment & furnishings 0 Medication 6
Staffing 14 Program 0
Policies & procedures 12 Records & reporting 31
Care & supervision 27 Resident Bill of Rights 1
Hygiene & communicable disease control 3 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 88 84
Percent female 75.9% 63.6%
Percent 85 years or older 70.8% 54.1%
Percent younger than 65 years 0.0% 5.7%
Average length of stay (days) 1,241 900
Percent of residents diagnosed with depression 25.0% 23.4%
Percent of residents dependent in activities of daily living 26.8% 32.4%
Percent of residents in a wheelchair 31.1% 52.1%
Percent of residents with dementia (mild to severe) 89.0% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 45.1% 28.4%
Percent of residents with physically abusive behaviour 6.7% 8.6%
Average index of social engagement 2.4 2.6
Percent of residents with low social engagement 53.7% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 1.8% 10.1%
Percent of residents receiving recreation therapy 5.5% 28.4%
Percent of residents receiving occupational therapy 6.7% 5.6%
Percent of residents receiving depression medication 54.3% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 44.8% 25.7%
Percent of residents with daily physical restraints 13.8% 6.5%
Percent of residents with falls in the last 30 days 10.6% 12.8%
Percent of residents with a worsened pressure ulcer 2.8% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 90.9% 88.5%
Percent of health care workers vaccinated for influenza 63.6% 63.4%
Percent of residents vaccinated for COVID-19 97.1% 95.7%

Source: BC Centre for Disease Control