Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

December 2021

Facility Pleasant Valley Manor
Health authority Interior Health Regulation/Legislation Hospital Act
Street address 3800 Patten Dr. Accreditation status Accredited
City/postal code Armstrong Accreditation expiry date not available
Phone number (250) 546-4707 Contact for complaints Manager / Care Coordinator
Operator (Type) Interior Health (Health Authority) Phone number of complaint contact (250) 546-4707
Opened 1995 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 4 to 227 days, with an average of 77 days
Current language(s) spoken by staff English, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 82
Publicly funded beds (short- and long-term) 82 Semi-private rooms 0
Total beds 82 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) n/a 0.12
Licensed Practical Nurse (hours per resident per day) n/a 0.74
Care Aide (hours per resident per day) n/a 2.14
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $7.60 $7.19
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 2.4 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 1.2 0.5 Missing or wandering person 1 1.2 0.6
Fall with injury / Adverse event 2 2.4 5.8 Other injury 5 6.1 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 5 6.1 3.5
Unexpected illness 16 19.5 12.3 Attempted suicide 0 0 0.1
Expected death 14 17.1 23.4 Other - clinical 0 0 0.5
Unexpected death 1 1.2 0.6 Other - service delivery 1 1.2 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 65.7% 63.6%
Percent 85 years or older 54.9% 54.1%
Percent younger than 65 years 6.4% 5.7%
Average length of stay (days) 903 900
Percent of residents diagnosed with depression 46.8% 23.4%
Percent of residents dependent in activities of daily living 39.1% 32.4%
Percent of residents in a wheelchair 45.8% 52.1%
Percent of residents with dementia (mild to severe) 69.6% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 25.3% 28.4%
Percent of residents with physically abusive behaviour 6.1% 8.6%
Average index of social engagement 2.7 2.6
Percent of residents with low social engagement 52.2% 50.0%
Case mix index 0.69 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 33.3% 10.1%
Percent of residents receiving recreation therapy 74.7% 28.4%
Percent of residents receiving occupational therapy 31.4% 5.6%
Percent of residents receiving depression medication 64.1% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 21.3% 25.7%
Percent of residents with daily physical restraints 3.2% 6.5%
Percent of residents with falls in the last 30 days 13.4% 12.8%
Percent of residents with a worsened pressure ulcer 0.7% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 76.3% 88.5%
Percent of health care workers vaccinated for influenza 46.7% 63.4%
Percent of residents vaccinated for COVID-19 91.3% 95.7%

Source: BC Centre for Disease Control