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December 2021

Facility Nelson Jubilee Manor
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 500 Beasley St West Accreditation status Accredited
City/postal code Nelson Accreditation expiry date not available
Phone number (250) 352-7011 Contact for complaints Manager / Care Coordinator
Operator (Type) Interior Health (Health Authority) Phone number of complaint contact (250) 352-7011 x35 / (250) 352-7011 x34
Opened 1979 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 8 to 99 days, with an average of 48 days
Current language(s) spoken by staff Russian, Ukrainian, Tagalog, Mandarin, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 39
Publicly funded beds (short- and long-term) 39 Semi-private rooms 0
Total beds 39 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.95 2.95
Registered Nurse (hours per resident per day) n/a 0.30
Licensed Practical Nurse (hours per resident per day) n/a 0.35
Care Aide (hours per resident per day) n/a 2.30
Allied health hours (hours per resident per day) 0.41 0.41
Food costs per resident per day (actual cost) 2 $8.98 $8.20
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 2 5.1 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 2 5.1 12.3 Attempted suicide 0 0 0.1
Expected death 4 10.3 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 10
Number of Inspections 1 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 85 84
Percent female 76.1% 63.6%
Percent 85 years or older 62.0% 54.1%
Percent younger than 65 years 6.1% 5.7%
Average length of stay (days) 1,444 900
Percent of residents diagnosed with depression 29.7% 23.4%
Percent of residents dependent in activities of daily living 56.5% 32.4%
Percent of residents in a wheelchair 47.8% 52.1%
Percent of residents with dementia (mild to severe) 60.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 34.1% 28.4%
Percent of residents with physically abusive behaviour 5.8% 8.6%
Average index of social engagement 1.9 2.6
Percent of residents with low social engagement 63.8% 50.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 5.8% 10.1%
Percent of residents receiving recreation therapy 0.7% 28.4%
Percent of residents receiving occupational therapy 5.1% 5.6%
Percent of residents receiving depression medication 54.3% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 13.7% 25.7%
Percent of residents with daily physical restraints 3.1% 6.5%
Percent of residents with falls in the last 30 days 7.0% 12.8%
Percent of residents with a worsened pressure ulcer 2.4% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 100.0% 88.5%
Percent of health care workers vaccinated for influenza 43.9% 63.4%
Percent of residents vaccinated for COVID-19 91.9% 95.7%

Source: BC Centre for Disease Control