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December 2021

Facility Village at Smith Creek
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2425 Orlin Road Accreditation status Accredited
City/postal code West Kelowna Accreditation expiry date not available
Phone number (250) 768-0488 Contact for complaints Administrator
Operator (Type) Baptist Housing (Not For Profit) Phone number of complaint contact (250) 768-0488 x5
Opened 1992 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 8 to 454 days, with an average of 97 days
Current language(s) spoken by staff English, French, Spanish, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 1 Private rooms 130
Publicly funded beds (short- and long-term) 138 Semi-private rooms 8
Total beds 139 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.35 3.35
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.56
Care Aide (hours per resident per day) n/a 2.12
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $7.28 $9.57
Facility per diem rate2 $223.42 $242.32

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 9 6.5 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 2 1.4 0.5 Missing or wandering person 1 0.7 0.6
Fall with injury / Adverse event 12 8.6 5.8 Other injury 8 5.8 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 0.7 3.5
Unexpected illness 24 17.3 12.3 Attempted suicide 0 0 0.1
Expected death 16 11.5 23.4 Other - clinical 1 0.7 0.5
Unexpected death 1 0.7 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Medium Risk Score 16
Number of Inspections 1 Number of licensing infractions found 6
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 1 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 60.1% 63.6%
Percent 85 years or older 54.5% 54.1%
Percent younger than 65 years 2.5% 5.7%
Average length of stay (days) 664 900
Percent of residents diagnosed with depression 26.2% 23.4%
Percent of residents dependent in activities of daily living 28.9% 32.4%
Percent of residents in a wheelchair 45.2% 52.1%
Percent of residents with dementia (mild to severe) 69.6% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 29.5% 28.4%
Percent of residents with physically abusive behaviour 7.1% 8.6%
Average index of social engagement 2.5 2.6
Percent of residents with low social engagement 55.7% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 3.7% 10.1%
Percent of residents receiving recreation therapy 28.6% 28.4%
Percent of residents receiving occupational therapy 5.9% 5.6%
Percent of residents receiving depression medication 57.5% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 38.3% 25.7%
Percent of residents with daily physical restraints 0.8% 6.5%
Percent of residents with falls in the last 30 days 24.8% 12.8%
Percent of residents with a worsened pressure ulcer 0.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 93.4% 95.7%

Source: BC Centre for Disease Control