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December 2021

Facility Monashee Mews
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2165 Norris Avenue Accreditation status Accredited
City/postal code Lumby Accreditation expiry date not available
Phone number (778) 473-0100 Contact for complaints Community Administrator
Operator (Type) AgeCare (For Profit) Phone number of complaint contact (778)-473-0100
Opened 2013 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 7 to 236 days, with an average of 70 days
Current language(s) spoken by staff English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 46
Publicly funded beds (short- and long-term) 46 Semi-private rooms 0
Total beds 46 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.15 3.36
Nursing care hours (hours per resident per day) 2.80 3.00
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.76
Care Aide (hours per resident per day) n/a 1.92
Allied health hours (hours per resident per day) 0.35 0.36
Food costs per resident per day (actual cost) 2 $6.84 $7.15
Facility per diem rate2 $235.98 $239.87

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 2 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 2 4.3 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 2.2 3.5
Unexpected illness 5 10.9 12.3 Attempted suicide 0 0 0.1
Expected death 7 15.2 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 2 Number of licensing infractions found 2
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 83 84
Percent female 57.9% 63.6%
Percent 85 years or older 50.5% 54.1%
Percent younger than 65 years 9.4% 5.7%
Average length of stay (days) 455 900
Percent of residents diagnosed with depression 34.3% 23.4%
Percent of residents dependent in activities of daily living 13.3% 32.4%
Percent of residents in a wheelchair 48.6% 52.1%
Percent of residents with dementia (mild to severe) 70.7% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 18.2% 28.4%
Percent of residents with physically abusive behaviour 7.7% 8.6%
Average index of social engagement 3.4 2.6
Percent of residents with low social engagement 33.7% 50.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 1.1% 10.1%
Percent of residents receiving recreation therapy 5.0% 28.4%
Percent of residents receiving occupational therapy 1.1% 5.6%
Percent of residents receiving depression medication 55.8% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 14.5% 25.7%
Percent of residents with daily physical restraints 2.1% 6.5%
Percent of residents with falls in the last 30 days 9.1% 12.8%
Percent of residents with a worsened pressure ulcer 2.3% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 93.5% 88.5%
Percent of health care workers vaccinated for influenza 13.6% 63.4%
Percent of residents vaccinated for COVID-19 90.9% 95.7%

Source: BC Centre for Disease Control