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December 2021

Facility Mission Creek Landing
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3081 Hall Rd Accreditation status Accredited
City/postal code Kelowna Accreditation expiry date November 2022
Phone number (250) 860-2330 Contact for complaints Manager
Operator (Type) Kaigo Senior Living Group (For Profit) Phone number of complaint contact (250) 860-2330
Opened 1979 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 4 to 243 days, with an average of 47 days
Current language(s) spoken by staff English, French, German, Spanish, Polish, Romanian, Portuguese, Tagalog, Filipino, Punjabi, Hindi, Cantonese, Mandarin, Russian, Ukrainian, Indonesian, Greek, Thai, American Sign Language (ASL)

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 4 Private rooms 94
Publicly funded beds (short- and long-term) 100 Semi-private rooms 5
Total beds 104 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.23 3.23
Nursing care hours (hours per resident per day) 2.88 2.88
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.56
Care Aide (hours per resident per day) n/a 2.00
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $7.29 $7.08
Facility per diem rate2 $202.93 $206.60

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 4 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 8 7.7 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 2 1.9 5.8 Other injury 4 3.8 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 24 23.1 12.3 Attempted suicide 1 1 0.1
Expected death 24 23.1 23.4 Other - clinical 1 1 0.5
Unexpected death 2 1.9 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 13
Number of Inspections 4 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 2 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 88 84
Percent female 76.9% 63.6%
Percent 85 years or older 78.9% 54.1%
Percent younger than 65 years 2.0% 5.7%
Average length of stay (days) 896 900
Percent of residents diagnosed with depression 23.6% 23.4%
Percent of residents dependent in activities of daily living 27.8% 32.4%
Percent of residents in a wheelchair 63.1% 52.1%
Percent of residents with dementia (mild to severe) 70.0% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 28.6% 28.4%
Percent of residents with physically abusive behaviour 5.6% 8.6%
Average index of social engagement 2.9 2.6
Percent of residents with low social engagement 41.7% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 8.3% 10.1%
Percent of residents receiving recreation therapy 60.3% 28.4%
Percent of residents receiving occupational therapy 24.2% 5.6%
Percent of residents receiving depression medication 51.4% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 18.3% 25.7%
Percent of residents with daily physical restraints 1.0% 6.5%
Percent of residents with falls in the last 30 days 20.5% 12.8%
Percent of residents with a worsened pressure ulcer 1.5% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 94.3% 95.7%

Source: BC Centre for Disease Control