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December 2021

Facility Joseph Creek Village
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1901 Willowbrook Dr Accreditation status Accredited
City/postal code Cranbrook Accreditation expiry date not available
Phone number (250) 417-0666 Contact for complaints Community Manager
Operator (Type) Golden Life Management Corp (For Profit) Phone number of complaint contact (250) 489-0060 x203
Opened 2003 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 150 days, with an average of 36 days
Current language(s) spoken by staff English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 2 Private rooms 102
Publicly funded beds (short- and long-term) 100 Semi-private rooms 0
Total beds 102 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.30 3.36
Nursing care hours (hours per resident per day) 2.95 3.00
Registered Nurse (hours per resident per day) n/a 0.36
Licensed Practical Nurse (hours per resident per day) n/a 0.56
Care Aide (hours per resident per day) n/a 2.07
Allied health hours (hours per resident per day) 0.35 0.36
Food costs per resident per day (actual cost) 2 $9.97 $11.37
Facility per diem rate2 $209.04 $212.82

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 12 Number substantiated licensing complaints 2
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 23 22.5 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 1 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 4 3.9 5.8 Other injury 2 2 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 2 2 3.5
Unexpected illness 7 6.9 12.3 Attempted suicide 0 0 0.1
Expected death 15 14.7 23.4 Other - clinical 1 1 0.5
Unexpected death 0 0 0.6 Other - service delivery 7 6.9 0.4
Inspections
Risk Rating High Risk Score 30
Number of Inspections 9 Number of licensing infractions found 45
Licensing Infractions
Licensing 4 Nutrition & food services 1
Physical facility, equipment & furnishings 1 Medication 0
Staffing 3 Program 0
Policies & procedures 6 Records & reporting 10
Care & supervision 12 Resident Bill of Rights 5
Hygiene & communicable disease control 3 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 80 84
Percent female 64.3% 63.6%
Percent 85 years or older 47.5% 54.1%
Percent younger than 65 years 12.9% 5.7%
Average length of stay (days) 1,022 900
Percent of residents diagnosed with depression 18.5% 23.4%
Percent of residents dependent in activities of daily living 14.9% 32.4%
Percent of residents in a wheelchair 50.9% 52.1%
Percent of residents with dementia (mild to severe) 53.3% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 25.6% 28.4%
Percent of residents with physically abusive behaviour 8.4% 8.6%
Average index of social engagement 3.3 2.6
Percent of residents with low social engagement 31.1% 50.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 28.2% 10.1%
Percent of residents receiving recreation therapy 83.0% 28.4%
Percent of residents receiving occupational therapy 35.0% 5.6%
Percent of residents receiving depression medication 48.0% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 30.0% 25.7%
Percent of residents with daily physical restraints 5.6% 6.5%
Percent of residents with falls in the last 30 days 12.2% 12.8%
Percent of residents with a worsened pressure ulcer 0.9% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 91.7% 95.7%

Source: BC Centre for Disease Control