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December 2021

Facility Glenmore Lodge
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 325 Drysdale Blvd. Accreditation status Accredited
City/postal code Kelowna Accreditation expiry date not available
Phone number (236) 420-1717 Contact for complaints Director of Resident Programs
Operator (Type) Sienna Senior Living (For Profit) Phone number of complaint contact (236) 420-1717
Opened 2017 Personal spending account n/a
Councils n/a Visitor parking (cost) n/a
Meetings held n/a Average Wait Time From 3 to 546 days, with an average of 129 days
Current language(s) spoken by staff English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included n/a Other extra fees n/a
Telephone monthly service included n/a
Internet monthly service included n/a

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 18 Private rooms 118
Publicly funded beds (short- and long-term) 100 Semi-private rooms 0
Total beds 118 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by n/a Food prepared and cooked on site n/a

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.25 3.25
Nursing care hours (hours per resident per day) 2.90 2.90
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.56
Care Aide (hours per resident per day) n/a 2.02
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $7.24 $7.19
Facility per diem rate2 $220.21 $223.90

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 0.8 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 4 3.4 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 6 5.1 12.3 Attempted suicide 0 0 0.1
Expected death 12 10.2 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 67.1% 63.6%
Percent 85 years or older 60.1% 54.1%
Percent younger than 65 years 6.8% 5.7%
Average length of stay (days) 812 900
Percent of residents diagnosed with depression 23.2% 23.4%
Percent of residents dependent in activities of daily living 15.1% 32.4%
Percent of residents in a wheelchair 52.8% 52.1%
Percent of residents with dementia (mild to severe) 58.7% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 17.7% 28.4%
Percent of residents with physically abusive behaviour 7.7% 8.6%
Average index of social engagement 2.8 2.6
Percent of residents with low social engagement 44.9% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.4% 10.1%
Percent of residents receiving recreation therapy 7.2% 28.4%
Percent of residents receiving occupational therapy 39.4% 5.6%
Percent of residents receiving depression medication 47.7% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 21.8% 25.7%
Percent of residents with daily physical restraints 2.4% 6.5%
Percent of residents with falls in the last 30 days 16.0% 12.8%
Percent of residents with a worsened pressure ulcer 0.8% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 93.1% 95.7%

Source: BC Centre for Disease Control