Glenmore Lodge Quick Facts
| Facility | Glenmore Lodge | ||
|---|---|---|---|
| Health authority | Interior Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 325 Drysdale Blvd. | Accreditation status | Accredited |
| City/postal code | Kelowna | Accreditation expiry date | not available |
| Phone number | (236) 420-1717 | Contact for complaints | Director of Resident Programs |
| Operator (Type) | Sienna Senior Living (For Profit) | Phone number of complaint contact | (236) 420-1717 |
| Opened | 2017 | Personal spending account | n/a |
| Councils | n/a | Visitor parking (cost) | n/a |
| Meetings held | n/a | Average Wait Time | From 3 to 546 days, with an average of 129 days |
| Current language(s) spoken by staff | English | ||
Source: Facility
| Facility Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | n/a | Other extra fees | n/a |
| Telephone monthly service included | n/a | ||
| Internet monthly service included | n/a | ||
Source: Facility
| Beds 1 (March 31, 2021) | Room Configuration 2 (March 31, 2021) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 18 | Private rooms | 118 |
| Publicly funded beds (short- and long-term) | 100 | Semi-private rooms | 0 |
| Total beds | 118 | Multi-person rooms | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | n/a | Food prepared and cooked on site | n/a |
Source: Facility
| Funding | 2019/20 | 2020/21 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.25 | 3.25 |
| Nursing care hours (hours per resident per day) | 2.90 | 2.90 |
| Registered Nurse (hours per resident per day) | n/a | 0.32 |
| Licensed Practical Nurse (hours per resident per day) | n/a | 0.56 |
| Care Aide (hours per resident per day) | n/a | 2.02 |
| Allied health hours (hours per resident per day) | 0.35 | 0.35 |
| Food costs per resident per day (actual cost) 2 | $7.24 | $7.19 |
| Facility per diem rate2 | $220.21 | $223.90 |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2020/21) | |||
|---|---|---|---|
| Complaints, 2020/21 | |||
| Number of licensing complaints | 1 | Number substantiated licensing complaints | 0 |
| Incidents, 2020/21 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0 | 0.8 | Medication error with adverse event | 0 | 0 | 0.1 |
| Abuse / neglect | 1 | 0.8 | 0.5 | Missing or wandering person | 0 | 0 | 0.6 |
| Fall with injury / Adverse event | 4 | 3.4 | 5.8 | Other injury | 0 | 0 | 1.0 |
| Food or other poisoning | 0 | 0 | 0.1 | Aggressive behaviour | 0 | 0 | 3.5 |
| Unexpected illness | 6 | 5.1 | 12.3 | Attempted suicide | 0 | 0 | 0.1 |
| Expected death | 12 | 10.2 | 23.4 | Other - clinical | 0 | 0 | 0.5 |
| Unexpected death | 0 | 0 | 0.6 | Other - service delivery | 0 | 0 | 0.4 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | n/a | Risk Score | n/a |
| Number of Inspections | 0 | Number of licensing infractions found | 0 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 0 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 0 | Records & reporting | 0 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2020/21) | Facility | B.C. |
|---|---|---|
| Average age of population | 84 | 84 |
| Percent female | 67.1% | 63.6% |
| Percent 85 years or older | 60.1% | 54.1% |
| Percent younger than 65 years | 6.8% | 5.7% |
| Average length of stay (days) | 812 | 900 |
| Percent of residents diagnosed with depression | 23.2% | 23.4% |
| Percent of residents dependent in activities of daily living | 15.1% | 32.4% |
| Percent of residents in a wheelchair | 52.8% | 52.1% |
| Percent of residents with dementia (mild to severe) | 58.7% | 63.6% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 17.7% | 28.4% |
| Percent of residents with physically abusive behaviour | 7.7% | 8.6% |
| Average index of social engagement | 2.8 | 2.6 |
| Percent of residents with low social engagement | 44.9% | 50.0% |
| Case mix index | 0.56 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 0.4% | 10.1% |
| Percent of residents receiving recreation therapy | 7.2% | 28.4% |
| Percent of residents receiving occupational therapy | 39.4% | 5.6% |
| Percent of residents receiving depression medication | 47.7% | 50.5% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 21.8% | 25.7% |
| Percent of residents with daily physical restraints | 2.4% | 6.5% |
| Percent of residents with falls in the last 30 days | 16.0% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 0.8% | 2.3% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | n/a | 88.5% |
| Percent of health care workers vaccinated for influenza | n/a | 63.4% |
| Percent of residents vaccinated for COVID-19 | 93.1% | 95.7% |
Source: BC Centre for Disease Control