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December 2021

Facility Deni House
Health authority Interior Health Regulation/Legislation Hospital Act
Street address 517 6th Ave N. Accreditation status Accredited
City/postal code Williams Lake Accreditation expiry date not available
Phone number (250) 302-3208 Contact for complaints Patient Care Quality Office
Operator (Type) Interior Health (Health Authority) Phone number of complaint contact 1-877-442-2001
Opened 2011 Personal spending account Yes
Councils Resident Council (family can attend) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 0 to 300 days, with an average of 26 days
Current language(s) spoken by staff English, Punjabi, Chilcotin,Tagalog, French, Hindi, Korean, Gujarati, Mandarin

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 13
Publicly funded beds (short- and long-term) 28 Semi-private rooms 0
Total beds 28 Multi-person rooms 5

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.76 3.76
Nursing care hours (hours per resident per day) 3.09 3.09
Registered Nurse (hours per resident per day) n/a 0.27
Licensed Practical Nurse (hours per resident per day) n/a 1.00
Care Aide (hours per resident per day) n/a 1.82
Allied health hours (hours per resident per day) 0.67 0.67
Food costs per resident per day (actual cost) 2 $8.76 $9.52
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 2 7.1 0.6
Fall with injury / Adverse event 3 10.7 5.8 Other injury 1 3.6 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 2 7.1 3.5
Unexpected illness 15 53.6 12.3 Attempted suicide 0 0 0.1
Expected death 13 46.4 23.4 Other - clinical 0 0 0.5
Unexpected death 2 7.1 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 74 84
Percent female 42.9% 63.6%
Percent 85 years or older 31.0% 54.1%
Percent younger than 65 years 25.0% 5.7%
Average length of stay (days) suppressed 900
Percent of residents diagnosed with depression 21.2% 23.4%
Percent of residents dependent in activities of daily living 39.4% 32.4%
Percent of residents in a wheelchair 77.3% 52.1%
Percent of residents with dementia (mild to severe) 48.5% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 33.3% 28.4%
Percent of residents with physically abusive behaviour 3.0% 8.6%
Average index of social engagement 3.9 2.6
Percent of residents with low social engagement 9.1% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.1%
Percent of residents receiving recreation therapy 1.5% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 56.1% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 32.1% 25.7%
Percent of residents with daily physical restraints 0.0% 6.5%
Percent of residents with falls in the last 30 days 16.9% 12.8%
Percent of residents with a worsened pressure ulcer 1.8% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza 63.0% 63.4%
Percent of residents vaccinated for COVID-19 85.2% 95.7%

Source: BC Centre for Disease Control