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December 2021

Facility Brocklehurst Gemstone Care Centre
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1955 Tranquille Road Accreditation status Accredited
City/postal code Kamloops Accreditation expiry date October 2023
Phone number (778) 470-2596 Contact for complaints General Manager
Operator (Type) Trellis Seniors Services Ltd. (For Profit) Phone number of complaint contact (778) 470-2596 x101
Opened 2013 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 5 to 526 days, with an average of 94 days
Current language(s) spoken by staff English, Filipino

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 5 Private rooms 126
Publicly funded beds (short- and long-term) 125 Semi-private rooms 4
Total beds 130 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.32 3.32
Nursing care hours (hours per resident per day) 2.97 2.97
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.56
Care Aide (hours per resident per day) n/a 2.09
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $9.15 $9.23
Facility per diem rate2 $224.46 $228.20

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 3 2.3 5.8 Other injury 1 0.8 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 0.8 3.5
Unexpected illness 13 10 12.3 Attempted suicide 0 0 0.1
Expected death 25 19.2 23.4 Other - clinical 0 0 0.5
Unexpected death 1 0.8 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 7
Number of Inspections 1 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 70.7% 63.6%
Percent 85 years or older 49.8% 54.1%
Percent younger than 65 years 4.6% 5.7%
Average length of stay (days) 773 900
Percent of residents diagnosed with depression 30.3% 23.4%
Percent of residents dependent in activities of daily living 22.2% 32.4%
Percent of residents in a wheelchair 48.3% 52.1%
Percent of residents with dementia (mild to severe) 61.9% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 22.6% 28.4%
Percent of residents with physically abusive behaviour 9.4% 8.6%
Average index of social engagement 2.7 2.6
Percent of residents with low social engagement 42.6% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.1%
Percent of residents receiving recreation therapy 4.1% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 60.3% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 33.4% 25.7%
Percent of residents with daily physical restraints 9.7% 6.5%
Percent of residents with falls in the last 30 days 7.6% 12.8%
Percent of residents with a worsened pressure ulcer 2.2% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 96.9% 95.7%

Source: BC Centre for Disease Control