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December 2021

Facility The Hamlets at Westsyde
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3255 Overlander Drive Accreditation status Accredited
City/postal code Kamloops Accreditation expiry date October 2022
Phone number (250) 579-9061 Contact for complaints General Manager
Operator (Type) H&H Total Care Services Inc. (For Profit) Phone number of complaint contact (250) 579-9061 x20105
Opened 2007 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 391 days, with an average of 80 days
Current language(s) spoken by staff English, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included n/a

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 16 Private rooms 162
Publicly funded beds (short- and long-term) 146 Semi-private rooms 0
Total beds 162 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.35 3.35
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.56
Care Aide (hours per resident per day) n/a 2.12
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $9.75 $13.04
Facility per diem rate2 $211.74 $217.11

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 4 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 2 1.2 0.5 Missing or wandering person 5 3.1 0.6
Fall with injury / Adverse event 5 3.1 5.8 Other injury 7 4.3 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 7 4.3 3.5
Unexpected illness 55 34 12.3 Attempted suicide 0 0 0.1
Expected death 29 17.9 23.4 Other - clinical 1 0.6 0.5
Unexpected death 6 3.7 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 11
Number of Inspections 1 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 75 84
Percent female 50.6% 63.6%
Percent 85 years or older 30.2% 54.1%
Percent younger than 65 years 21.9% 5.7%
Average length of stay (days) 665 900
Percent of residents diagnosed with depression 33.4% 23.4%
Percent of residents dependent in activities of daily living 16.0% 32.4%
Percent of residents in a wheelchair 46.6% 52.1%
Percent of residents with dementia (mild to severe) 61.8% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 11.8% 28.4%
Percent of residents with physically abusive behaviour 9.2% 8.6%
Average index of social engagement 3.5 2.6
Percent of residents with low social engagement 20.5% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 13.9% 10.1%
Percent of residents receiving recreation therapy 0.0% 28.4%
Percent of residents receiving occupational therapy 0.2% 5.6%
Percent of residents receiving depression medication 64.7% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 33.8% 25.7%
Percent of residents with daily physical restraints 5.0% 6.5%
Percent of residents with falls in the last 30 days 15.7% 12.8%
Percent of residents with a worsened pressure ulcer 1.3% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 88.0% 88.5%
Percent of health care workers vaccinated for influenza 94.0% 63.4%
Percent of residents vaccinated for COVID-19 96.6% 95.7%

Source: BC Centre for Disease Control