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December 2021

Facility Williams Lake Seniors Village
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1455 Western Avenue Accreditation status Accredited
City/postal code Williams Lake Accreditation expiry date February 2022
Phone number (250) 305-1131 Contact for complaints General Manager
Operator (Type) Retirement Concepts (For Profit) Phone number of complaint contact (250) 305-3302
Opened 2004 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 6 to 289 days, with an average of 54 days
Current language(s) spoken by staff English, Filipino, Punjabi, Hindi, French, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 113
Publicly funded beds (short- and long-term) 113 Semi-private rooms 0
Total beds 113 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.34 3.34
Nursing care hours (hours per resident per day) 2.99 2.99
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.56
Care Aide (hours per resident per day) n/a 2.11
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $7.56 $8.15
Facility per diem rate2 $232.54 $236.30

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 8 7.1 5.8 Other injury 1 0.9 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 2 1.8 3.5
Unexpected illness 10 8.8 12.3 Attempted suicide 0 0 0.1
Expected death 13 11.5 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 81 84
Percent female 60.8% 63.6%
Percent 85 years or older 44.8% 54.1%
Percent younger than 65 years 5.8% 5.7%
Average length of stay (days) 374 900
Percent of residents diagnosed with depression 21.3% 23.4%
Percent of residents dependent in activities of daily living 18.4% 32.4%
Percent of residents in a wheelchair 45.9% 52.1%
Percent of residents with dementia (mild to severe) 62.6% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 22.7% 28.4%
Percent of residents with physically abusive behaviour 4.6% 8.6%
Average index of social engagement 3.7 2.6
Percent of residents with low social engagement 27.5% 50.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.1%
Percent of residents receiving recreation therapy 86.2% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 46.4% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 21.4% 25.7%
Percent of residents with daily physical restraints 2.5% 6.5%
Percent of residents with falls in the last 30 days 12.1% 12.8%
Percent of residents with a worsened pressure ulcer 3.8% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 94.6% 95.7%

Source: BC Centre for Disease Control