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December 2021

Facility Mackenzie and District Hospital and Health Centre
Health authority Northern Health Regulation/Legislation Hospital Act
Street address 45 Centennial Drive Accreditation status Accredited
City/postal code Mackenzie Accreditation expiry date June 2022
Phone number (250) 997-3263 Contact for complaints Health Service Administrator
Operator (Type) Northern Health (Health Authority) Phone number of complaint contact (250) 997-8500
Opened 2009 Personal spending account Yes
Councils No Councils Visitor parking (cost) Yes (no fee)
Meetings held No Meetings Average Wait Time n/a
Current language(s) spoken by staff English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 5
Publicly funded beds (short- and long-term) 4 Semi-private rooms 0
Total beds 4 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.42
Nursing care hours (hours per resident per day) 3.36 3.42
Registered Nurse (hours per resident per day) n/a 1.14
Licensed Practical Nurse (hours per resident per day) n/a 1.14
Care Aide (hours per resident per day) n/a 1.14
Allied health hours (hours per resident per day) 0.00 0.00
Food costs per resident per day (actual cost) 2 $10.36 $17.41
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints suppressed Number substantiated licensing complaints suppressed
Incidents, 2020/21 Total
Per 100 beds Total
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence suppressed suppressed 0.8 Medication error with adverse event suppressed suppressed 0.1
Abuse / neglect suppressed suppressed 0.5 Missing or wandering person suppressed suppressed 0.6
Fall with injury / Adverse event suppressed suppressed 5.8 Other injury suppressed suppressed 1.0
Food or other poisoning suppressed suppressed 0.1 Aggressive behaviour suppressed suppressed 3.5
Unexpected illness suppressed suppressed 12.3 Attempted suicide suppressed suppressed 0.1
Expected death suppressed suppressed 23.4 Other - clinical suppressed suppressed 0.5
Unexpected death suppressed suppressed 0.6 Other - service delivery suppressed suppressed 0.4
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population suppressed 84
Percent female suppressed 63.6%
Percent 85 years or older suppressed 54.1%
Percent younger than 65 years suppressed 5.7%
Average length of stay (days) suppressed 900
Percent of residents diagnosed with depression suppressed 23.4%
Percent of residents dependent in activities of daily living suppressed 32.4%
Percent of residents in a wheelchair suppressed 52.1%
Percent of residents with dementia (mild to severe) suppressed 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) suppressed 28.4%
Percent of residents with physically abusive behaviour suppressed 8.6%
Average index of social engagement suppressed 2.6
Percent of residents with low social engagement suppressed 50.0%
Case mix index suppressed 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy suppressed 10.1%
Percent of residents receiving recreation therapy suppressed 28.4%
Percent of residents receiving occupational therapy suppressed 5.6%
Percent of residents receiving depression medication suppressed 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis suppressed 25.7%
Percent of residents with daily physical restraints suppressed 6.5%
Percent of residents with falls in the last 30 days suppressed 12.8%
Percent of residents with a worsened pressure ulcer suppressed 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza suppressed 88.5%
Percent of health care workers vaccinated for influenza suppressed 63.4%
Percent of residents vaccinated for COVID-19 suppressed 95.7%

Source: BC Centre for Disease Control