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December 2021

Facility Gateway Lodge Residential Care
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1488 20th Ave. Accreditation status Accredited
City/postal code Prince George Accreditation expiry date July 2022
Phone number (250) 612-5500 Contact for complaints Manager
Operator (Type) Northern Health (Health Authority) Phone number of complaint contact (250) 565-5566
Opened 2010 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 5 to 681 days, with an average of 203 days
Current language(s) spoken by staff French, Swahili, Kirundi, Chewa, Ukrainian, Hindi, German, Filipino, Tagalog, Malayalam, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 120
Publicly funded beds (short- and long-term) 120 Semi-private rooms 0
Total beds 120 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.56 3.60
Nursing care hours (hours per resident per day) 3.20 3.24
Registered Nurse (hours per resident per day) n/a 0.45
Licensed Practical Nurse (hours per resident per day) n/a 0.82
Care Aide (hours per resident per day) n/a 1.96
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $11.56 $11.67
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 6 Number substantiated licensing complaints 2
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 1.7 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 3 2.5 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 10 8.3 12.3 Attempted suicide 0 0 0.1
Expected death 21 17.5 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating High Risk Score 27
Number of Inspections 2 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 4 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 1
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 80 84
Percent female 56.3% 63.6%
Percent 85 years or older 36.7% 54.1%
Percent younger than 65 years 9.3% 5.7%
Average length of stay (days) 988 900
Percent of residents diagnosed with depression 19.6% 23.4%
Percent of residents dependent in activities of daily living 29.1% 32.4%
Percent of residents in a wheelchair 56.7% 52.1%
Percent of residents with dementia (mild to severe) 44.0% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 26.7% 28.4%
Percent of residents with physically abusive behaviour 3.3% 8.6%
Average index of social engagement 2.7 2.6
Percent of residents with low social engagement 46.9% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 2.0% 10.1%
Percent of residents receiving recreation therapy 67.8% 28.4%
Percent of residents receiving occupational therapy 17.8% 5.6%
Percent of residents receiving depression medication 60.7% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 47.4% 25.7%
Percent of residents with daily physical restraints 19.5% 6.5%
Percent of residents with falls in the last 30 days 10.6% 12.8%
Percent of residents with a worsened pressure ulcer 1.9% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 72.9% 88.5%
Percent of health care workers vaccinated for influenza 42.3% 63.4%
Percent of residents vaccinated for COVID-19 94.2% 95.7%

Source: BC Centre for Disease Control