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December 2021

Facility Bulkley Lodge
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3668 11th Avenue Accreditation status Accredited
City/postal code Smithers Accreditation expiry date June 2022
Phone number (250) 847-4443 Contact for complaints Clinical Practise Lead / Residential Care Manager
Operator (Type) Northern Health (Health Authority) Phone number of complaint contact (250) 876-4543 / (250) 876-4548
Opened 1978 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time n/a
Current language(s) spoken by staff English, Dutch, Polish

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 67
Publicly funded beds (short- and long-term) 56 Semi-private rooms 3
Total beds 56 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.45 3.45
Nursing care hours (hours per resident per day) 3.12 3.12
Registered Nurse (hours per resident per day) n/a 0.23
Licensed Practical Nurse (hours per resident per day) n/a 0.97
Care Aide (hours per resident per day) n/a 1.92
Allied health hours (hours per resident per day) 0.33 0.33
Food costs per resident per day (actual cost) 2 $10.31 $11.96
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 4 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 2 3.6 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 2 3.6 3.5
Unexpected illness 0 0 12.3 Attempted suicide 0 0 0.1
Expected death 16 28.6 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 1 1.8 0.4
Inspections
Risk Rating High Risk Score 25
Number of Inspections 10 Number of licensing infractions found 13
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 4 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 6
Care & supervision 1 Resident Bill of Rights 1
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 80 84
Percent female 53.5% 63.6%
Percent 85 years or older 36.8% 54.1%
Percent younger than 65 years 8.3% 5.7%
Average length of stay (days) 745 900
Percent of residents diagnosed with depression 9.8% 23.4%
Percent of residents dependent in activities of daily living 31.1% 32.4%
Percent of residents in a wheelchair 48.8% 52.1%
Percent of residents with dementia (mild to severe) 40.9% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 36.0% 28.4%
Percent of residents with physically abusive behaviour 6.1% 8.6%
Average index of social engagement 2.1 2.6
Percent of residents with low social engagement 67.1% 50.0%
Case mix index 0.54 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.6% 10.1%
Percent of residents receiving recreation therapy 22.0% 28.4%
Percent of residents receiving occupational therapy 14.0% 5.6%
Percent of residents receiving depression medication 52.4% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 60.0% 25.7%
Percent of residents with daily physical restraints 34.0% 6.5%
Percent of residents with falls in the last 30 days 5.8% 12.8%
Percent of residents with a worsened pressure ulcer 2.4% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 93.8% 88.5%
Percent of health care workers vaccinated for influenza 46.2% 63.4%
Percent of residents vaccinated for COVID-19 93.2% 95.7%

Source: BC Centre for Disease Control