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December 2021

Facility Terraceview Lodge
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4707 Kerby Avenue Accreditation status Accredited
City/postal code Terrace Accreditation expiry date June 2022
Phone number (250) 631-4209 Contact for complaints Facility Manager/Nurse Manager
Operator (Type) Northern Health (Health Authority) Phone number of complaint contact (250) 631-4180 / (250) 631-4188
Opened 1984 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 8 to 456 days, with an average of 131 days
Current language(s) spoken by staff English, French, Polish, Filipino, Vietnamese, Portuguese, Punjabi, Spanish, Tagalog

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 99
Publicly funded beds (short- and long-term) 99 Semi-private rooms 0
Total beds 99 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.37 3.37
Nursing care hours (hours per resident per day) 3.15 3.15
Registered Nurse (hours per resident per day) n/a 0.27
Licensed Practical Nurse (hours per resident per day) n/a 0.53
Care Aide (hours per resident per day) n/a 2.35
Allied health hours (hours per resident per day) 0.22 0.22
Food costs per resident per day (actual cost) 2 $12.57 $14.88
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 2 2 0.5 Missing or wandering person 1 1 0.6
Fall with injury / Adverse event 4 4 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 8 8.1 3.5
Unexpected illness 0 0 12.3 Attempted suicide 0 0 0.1
Expected death 14 14.1 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 26
Number of Inspections 11 Number of licensing infractions found 13
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 8 Medication 0
Staffing 1 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 1
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 80 84
Percent female 52.0% 63.6%
Percent 85 years or older 45.3% 54.1%
Percent younger than 65 years 13.6% 5.7%
Average length of stay (days) 1,059 900
Percent of residents diagnosed with depression 16.7% 23.4%
Percent of residents dependent in activities of daily living 30.7% 32.4%
Percent of residents in a wheelchair 50.7% 52.1%
Percent of residents with dementia (mild to severe) 69.3% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 34.8% 28.4%
Percent of residents with physically abusive behaviour 13.3% 8.6%
Average index of social engagement 2.5 2.6
Percent of residents with low social engagement 50.0% 50.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 3.7% 10.1%
Percent of residents receiving recreation therapy 16.3% 28.4%
Percent of residents receiving occupational therapy 4.8% 5.6%
Percent of residents receiving depression medication 34.4% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 33.3% 25.7%
Percent of residents with daily physical restraints 16.8% 6.5%
Percent of residents with falls in the last 30 days 13.2% 12.8%
Percent of residents with a worsened pressure ulcer 1.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 87.9% 88.5%
Percent of health care workers vaccinated for influenza 63.6% 63.4%
Percent of residents vaccinated for COVID-19 99.0% 95.7%

Source: BC Centre for Disease Control