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December 2021

Facility Simon K.Y. Lee Seniors Care Home
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 555 Carrall Street Accreditation status Accredited
City/postal code Vancouver Accreditation expiry date March 2023
Phone number (604) 608-8800 Contact for complaints Manager
Operator (Type) S.U.C.C.E.S.S. Multi-Level Care Society (Not For Profit) Phone number of complaint contact (604) 608-8810
Opened 2001 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 1 to 100 days, with an average of 16 days
Current language(s) spoken by staff English, Cantonese, Mandarin

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 4 Private rooms 104
Publicly funded beds (short- and long-term) 110 Semi-private rooms 5
Total beds 114 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.99 3.14
Nursing care hours (hours per resident per day) 2.77 2.78
Registered Nurse (hours per resident per day) n/a 0.28
Licensed Practical Nurse (hours per resident per day) n/a 0.54
Care Aide (hours per resident per day) n/a 1.95
Allied health hours (hours per resident per day) 0.22 0.36
Food costs per resident per day (actual cost) 2 $6.96 $7.07
Facility per diem rate2 $225.72 $235.17

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 5 4.4 5.8 Other injury 1 0.9 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 2 1.8 3.5
Unexpected illness 16 14 12.3 Attempted suicide 0 0 0.1
Expected death 24 21.1 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 1 0.9 0.4
Inspections
Risk Rating Low Risk Score 6
Number of Inspections 4 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 88 84
Percent female 73.5% 63.6%
Percent 85 years or older 75.4% 54.1%
Percent younger than 65 years 0.2% 5.7%
Average length of stay (days) 1,660 900
Percent of residents diagnosed with depression 17.8% 23.4%
Percent of residents dependent in activities of daily living 29.7% 32.4%
Percent of residents in a wheelchair 47.5% 52.1%
Percent of residents with dementia (mild to severe) 66.7% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 22.6% 28.4%
Percent of residents with physically abusive behaviour 13.1% 8.6%
Average index of social engagement 4 2.6
Percent of residents with low social engagement 14.4% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 17.6% 10.1%
Percent of residents receiving recreation therapy 85.4% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 37.4% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.5% 25.7%
Percent of residents with daily physical restraints 3.9% 6.5%
Percent of residents with falls in the last 30 days 14.6% 12.8%
Percent of residents with a worsened pressure ulcer 1.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 96.3% 95.7%

Source: BC Centre for Disease Control