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December 2021

Facility Royal Arch Masonic Home
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7850 Champlain Cresc Accreditation status Not Accredited
City/postal code Vancouver Accreditation expiry date not applicable
Phone number (604) 437-7343 Contact for complaints Director of Care
Operator (Type) Royal Arch Masonic Homes Society (Not For Profit) Phone number of complaint contact (604) 412-2451
Opened 1982 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 101 days, with an average of 15 days
Current language(s) spoken by staff English, Hindi, Tagalog

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 151
Publicly funded beds (short- and long-term) 151 Semi-private rooms 0
Total beds 151 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.50 3.50
Nursing care hours (hours per resident per day) 3.12 3.12
Registered Nurse (hours per resident per day) n/a 0.35
Licensed Practical Nurse (hours per resident per day) n/a 0.65
Care Aide (hours per resident per day) n/a 2.12
Allied health hours (hours per resident per day) 0.38 0.38
Food costs per resident per day (actual cost) 2 $8.42 $10.59
Facility per diem rate2 $218.37 $221.83

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 14 9.3 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 3 2 3.5
Unexpected illness 50 33.1 12.3 Attempted suicide 0 0 0.1
Expected death 54 35.8 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 5
Number of Inspections 8 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 55.6% 63.6%
Percent 85 years or older 57.6% 54.1%
Percent younger than 65 years 2.7% 5.7%
Average length of stay (days) 1,584 900
Percent of residents diagnosed with depression 19.2% 23.4%
Percent of residents dependent in activities of daily living 35.9% 32.4%
Percent of residents in a wheelchair 44.9% 52.1%
Percent of residents with dementia (mild to severe) 63.7% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 22.2% 28.4%
Percent of residents with physically abusive behaviour 2.3% 8.6%
Average index of social engagement 2.4 2.6
Percent of residents with low social engagement 47.2% 50.0%
Case mix index 0.54 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.9% 10.1%
Percent of residents receiving recreation therapy 48.6% 28.4%
Percent of residents receiving occupational therapy 6.3% 5.6%
Percent of residents receiving depression medication 41.2% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 22.8% 25.7%
Percent of residents with daily physical restraints 1.6% 6.5%
Percent of residents with falls in the last 30 days 9.1% 12.8%
Percent of residents with a worsened pressure ulcer 0.8% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 96.0% 88.5%
Percent of health care workers vaccinated for influenza 96.0% 63.4%
Percent of residents vaccinated for COVID-19 96.0% 95.7%

Source: BC Centre for Disease Control