Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

December 2021

Facility Renfrew Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1880 Renfrew Street Accreditation status Accredited
City/postal code Vancouver Accreditation expiry date February 2022
Phone number (604) 255-7723 Contact for complaints General Manager
Operator (Type) Retirement Concepts (For Profit) Phone number of complaint contact (604) 216-2330
Opened 1996 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) No
Meetings held Regular Schedule Average Wait Time From 1 to 180 days, with an average of 17 days
Current language(s) spoken by staff English, French, Cantonese, Mandarin, Spanish, Hindi, Vietnamese, Tagalog, Punjabi, Sinhala

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Hairdressing service, Footcare, Companions services
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 86
Publicly funded beds (short- and long-term) 106 Semi-private rooms 10
Total beds 106 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.81 3.25
Nursing care hours (hours per resident per day) 2.69 2.88
Registered Nurse (hours per resident per day) n/a 0.22
Licensed Practical Nurse (hours per resident per day) n/a 0.57
Care Aide (hours per resident per day) n/a 2.09
Allied health hours (hours per resident per day) 0.12 0.36
Food costs per resident per day (actual cost) 2 $7.04 $9.74
Facility per diem rate2 $232.85 $254.10

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.9 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 3 2.8 0.6
Fall with injury / Adverse event 11 10.4 5.8 Other injury 3 2.8 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 10 9.4 3.5
Unexpected illness 38 35.8 12.3 Attempted suicide 1 0.9 0.1
Expected death 45 42.5 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 1 0.9 0.4
Inspections
Risk Rating Low Risk Score 20
Number of Inspections 6 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 85 84
Percent female 54.7% 63.6%
Percent 85 years or older 61.1% 54.1%
Percent younger than 65 years 3.9% 5.7%
Average length of stay (days) 1,274 900
Percent of residents diagnosed with depression 15.7% 23.4%
Percent of residents dependent in activities of daily living 42.8% 32.4%
Percent of residents in a wheelchair 47.5% 52.1%
Percent of residents with dementia (mild to severe) 70.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 29.6% 28.4%
Percent of residents with physically abusive behaviour 7.5% 8.6%
Average index of social engagement 2.8 2.6
Percent of residents with low social engagement 40.5% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 1.0% 10.1%
Percent of residents receiving recreation therapy 36.6% 28.4%
Percent of residents receiving occupational therapy 0.7% 5.6%
Percent of residents receiving depression medication 30.3% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 16.2% 25.7%
Percent of residents with daily physical restraints 3.4% 6.5%
Percent of residents with falls in the last 30 days 9.8% 12.8%
Percent of residents with a worsened pressure ulcer 1.7% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 96.0% 95.7%

Source: BC Centre for Disease Control