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December 2021

Facility Windermere Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 900 West 12th Avenue Accreditation status Not Accredited
City/postal code Vancouver Accreditation expiry date not applicable
Phone number (604) 736-8676 Contact for complaints Administrator
Operator (Type) Windemere Care Center Inc. (For Profit) Phone number of complaint contact (604) 737-5474
Opened 1992 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 1 to 71 days, with an average of 9 days
Current language(s) spoken by staff Romanian, German, Arabic, Japanese, Italian, Polish, Ukrainian, Greek, English, Cantonese, Mandarin, Fijian, Hindi, Spanish, Amharic, Vietnamese, Tagalog, Indonesian, Dutch, Tongan, French, Farsi, Korean, Malay, Portuguese, Punjabi, Russian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 3 Private rooms 170
Publicly funded beds (short- and long-term) 204 Semi-private rooms 22
Total beds 207 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.00 3.20
Nursing care hours (hours per resident per day) 2.83 2.84
Registered Nurse (hours per resident per day) n/a 0.23
Licensed Practical Nurse (hours per resident per day) n/a 0.47
Care Aide (hours per resident per day) n/a 2.13
Allied health hours (hours per resident per day) 0.17 0.36
Food costs per resident per day (actual cost) 2 $9.08 $8.73
Facility per diem rate2 $219.97 $234.65

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 9 4.3 5.8 Other injury 5 2.4 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 26 12.6 12.3 Attempted suicide 0 0 0.1
Expected death 50 24.2 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 3 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 87 84
Percent female 81.1% 63.6%
Percent 85 years or older 65.3% 54.1%
Percent younger than 65 years 1.6% 5.7%
Average length of stay (days) 914 900
Percent of residents diagnosed with depression 24.1% 23.4%
Percent of residents dependent in activities of daily living 29.7% 32.4%
Percent of residents in a wheelchair 57.0% 52.1%
Percent of residents with dementia (mild to severe) 65.9% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 9.1% 28.4%
Percent of residents with physically abusive behaviour 5.6% 8.6%
Average index of social engagement 4.5 2.6
Percent of residents with low social engagement 1.1% 50.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 15.8% 10.1%
Percent of residents receiving recreation therapy 46.1% 28.4%
Percent of residents receiving occupational therapy 5.6% 5.6%
Percent of residents receiving depression medication 42.8% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 18.7% 25.7%
Percent of residents with daily physical restraints 6.8% 6.5%
Percent of residents with falls in the last 30 days 15.4% 12.8%
Percent of residents with a worsened pressure ulcer 1.8% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 95.1% 95.7%

Source: BC Centre for Disease Control