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December 2021

Facility Pinegrove Place
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 11331 Mellis Drive Accreditation status Accredited
City/postal code Richmond Accreditation expiry date November 2021
Phone number (604) 278-1296 Contact for complaints Executive Director / Director of Care
Operator (Type) Mennonite Care Home Society of Richmond (Not For Profit) Phone number of complaint contact (604) 278-1296
Opened 1983 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 329 days, with an average of 37 days
Current language(s) spoken by staff English, Tagalog, Mandarin, Cantonese, Fukienese, Hakka (Chinese), Teo-Swa, Malaysian, German, French, Spanish, Hindi, Punjabi, Tigrinia, Amharic, Shanghainese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 76
Publicly funded beds (short- and long-term) 76 Semi-private rooms 0
Total beds 76 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.10 3.36
Nursing care hours (hours per resident per day) 2.85 3.01
Registered Nurse (hours per resident per day) n/a 0.32
Licensed Practical Nurse (hours per resident per day) n/a 0.54
Care Aide (hours per resident per day) n/a 2.15
Allied health hours (hours per resident per day) 0.25 0.34
Food costs per resident per day (actual cost) 2 $7.31 $7.78
Facility per diem rate2 $232.80 $255.80

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 10 13.2 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 16 21.1 12.3 Attempted suicide 0 0 0.1
Expected death 17 22.4 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 8
Number of Inspections 2 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 83 84
Percent female 61.5% 63.6%
Percent 85 years or older 56.0% 54.1%
Percent younger than 65 years 8.9% 5.7%
Average length of stay (days) 1,071 900
Percent of residents diagnosed with depression 19.3% 23.4%
Percent of residents dependent in activities of daily living 44.1% 32.4%
Percent of residents in a wheelchair 43.1% 52.1%
Percent of residents with dementia (mild to severe) 74.8% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 33.7% 28.4%
Percent of residents with physically abusive behaviour 11.1% 8.6%
Average index of social engagement 2.4 2.6
Percent of residents with low social engagement 56.9% 50.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 5.2% 10.1%
Percent of residents receiving recreation therapy 46.7% 28.4%
Percent of residents receiving occupational therapy 5.9% 5.6%
Percent of residents receiving depression medication 56.2% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.4% 25.7%
Percent of residents with daily physical restraints 0.4% 6.5%
Percent of residents with falls in the last 30 days 12.9% 12.8%
Percent of residents with a worsened pressure ulcer 0.0% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 97.3% 95.7%

Source: BC Centre for Disease Control