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December 2021

Facility Minoru Residence
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act
Street address 7333 Gollner Avenue Accreditation status Accredited
City/postal code Richmond Accreditation expiry date not available
Phone number (604) 244-5300 Contact for complaints Manager
Operator (Type) Vancouver Coastal Health (Health Authority) Phone number of complaint contact (604) 244-5307
Opened 1993 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 1 to 306 days, with an average of 19 days
Current language(s) spoken by staff English, German, Punjabi, Hindi, Cantonese, Mandarin, Tagalog, Russian, French, Japanese, Polish, Gujarati

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 70
Publicly funded beds (short- and long-term) 250 Semi-private rooms 90
Total beds 250 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) n/a 0.33
Licensed Practical Nurse (hours per resident per day) n/a 0.50
Care Aide (hours per resident per day) n/a 2.17
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $9.53 $10.55
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.4 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 9 3.6 5.8 Other injury 3 1.2 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 5 2 3.5
Unexpected illness 23 9.2 12.3 Attempted suicide 1 0.4 0.1
Expected death 60 24 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 12
Number of Inspections 6 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 55.1% 63.6%
Percent 85 years or older 58.2% 54.1%
Percent younger than 65 years 5.4% 5.7%
Average length of stay (days) 1,065 900
Percent of residents diagnosed with depression 17.0% 23.4%
Percent of residents dependent in activities of daily living 48.6% 32.4%
Percent of residents in a wheelchair 80.2% 52.1%
Percent of residents with dementia (mild to severe) 40.8% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 28.1% 28.4%
Percent of residents with physically abusive behaviour 3.6% 8.6%
Average index of social engagement 1.9 2.6
Percent of residents with low social engagement 67.7% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 30.0% 10.1%
Percent of residents receiving recreation therapy 21.3% 28.4%
Percent of residents receiving occupational therapy 18.6% 5.6%
Percent of residents receiving depression medication 42.8% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 17.0% 25.7%
Percent of residents with daily physical restraints 4.4% 6.5%
Percent of residents with falls in the last 30 days 8.0% 12.8%
Percent of residents with a worsened pressure ulcer 3.1% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza 68.4% 63.4%
Percent of residents vaccinated for COVID-19 98.4% 95.7%

Source: BC Centre for Disease Control