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December 2021

Facility Lynn Valley Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act & Community Care & Assisted Living Act
Street address 1070 Lynn Valley Rd, North Accreditation status Accredited
City/postal code North Vancouver Accreditation expiry date not available
Phone number (604) 988-4181 Contact for complaints Director of Care / Assistant Director of Care
Operator (Type) North Shore Private Hospital (1985) Ltd (For Profit) Phone number of complaint contact (604) 982-3700 / (604) 982-3712
Opened 1985 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 65 days, with an average of 12 days
Current language(s) spoken by staff English, French, Spanish, German, Polish, Farsi, Punjabi, Tagalog

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 61 Private rooms 178
Publicly funded beds (short- and long-term) 139 Semi-private rooms 13
Total beds 200 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.30 3.36
Nursing care hours (hours per resident per day) 3.04 3.04
Registered Nurse (hours per resident per day) n/a 0.43
Licensed Practical Nurse (hours per resident per day) n/a 0.54
Care Aide (hours per resident per day) n/a 2.07
Allied health hours (hours per resident per day) 0.26 0.32
Food costs per resident per day (actual cost) 2 $9.97 $13.30
Facility per diem rate2 $226.56 $232.36

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 1 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 1 0.5 0.6
Fall with injury / Adverse event 20 10 5.8 Other injury 2 1 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 6 3 3.5
Unexpected illness 19 9.5 12.3 Attempted suicide 2 1 0.1
Expected death 42 21 23.4 Other - clinical 1 0.5 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating High Risk Score 27
Number of Inspections 15 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 87 84
Percent female 74.3% 63.6%
Percent 85 years or older 62.9% 54.1%
Percent younger than 65 years 0.0% 5.7%
Average length of stay (days) n/a 900
Percent of residents diagnosed with depression 29.4% 23.4%
Percent of residents dependent in activities of daily living 35.3% 32.4%
Percent of residents in a wheelchair 52.9% 52.1%
Percent of residents with dementia (mild to severe) 17.6% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 29.4% 28.4%
Percent of residents with physically abusive behaviour 5.9% 8.6%
Average index of social engagement 1.5 2.6
Percent of residents with low social engagement 70.6% 50.0%
Case mix index 0.61 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 23.5% 10.1%
Percent of residents receiving recreation therapy 0.0% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 41.2% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 18.8% 25.7%
Percent of residents with daily physical restraints 5.9% 6.5%
Percent of residents with falls in the last 30 days 5.9% 12.8%
Percent of residents with a worsened pressure ulcer n/a 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 97.6% 95.7%

Source: BC Centre for Disease Control