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December 2021

Facility Lakeview Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act
Street address 3490 Porter Street Accreditation status Accredited
City/postal code Vancouver Accreditation expiry date not available
Phone number (604) 874-2803 Contact for complaints Executive Director / Director of Care
Operator (Type) Revera Long Term Care Inc. (For Profit) Phone number of complaint contact (604) 874-2803 x2228 / (604) 874-2803 x2321
Opened 1993 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) No
Meetings held Regular Schedule Average Wait Time From 2 to 98 days, with an average of 14 days
Current language(s) spoken by staff English, Cantonese, Mandarin, Korean, Tagalog, Hindi, Spanish, Vietnamese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 101
Publicly funded beds (short- and long-term) 177 Semi-private rooms 32
Total beds 177 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.98 3.18
Nursing care hours (hours per resident per day) 2.80 2.82
Registered Nurse (hours per resident per day) n/a 0.25
Licensed Practical Nurse (hours per resident per day) n/a 0.57
Care Aide (hours per resident per day) n/a 2.00
Allied health hours (hours per resident per day) 0.18 0.36
Food costs per resident per day (actual cost) 2 $6.92 $8.69
Facility per diem rate2 $219.17 $233.41

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 0.6 0.5 Missing or wandering person 1 0.6 0.6
Fall with injury / Adverse event 18 10.2 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 7 4 3.5
Unexpected illness 24 13.6 12.3 Attempted suicide 0 0 0.1
Expected death 52 29.4 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 5
Number of Inspections 8 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 63.6% 63.6%
Percent 85 years or older 67.2% 54.1%
Percent younger than 65 years 1.9% 5.7%
Average length of stay (days) 1,169 900
Percent of residents diagnosed with depression 24.0% 23.4%
Percent of residents dependent in activities of daily living 22.7% 32.4%
Percent of residents in a wheelchair 47.2% 52.1%
Percent of residents with dementia (mild to severe) 62.6% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 22.7% 28.4%
Percent of residents with physically abusive behaviour 5.3% 8.6%
Average index of social engagement 4 2.6
Percent of residents with low social engagement 21.0% 50.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 10.9% 10.1%
Percent of residents receiving recreation therapy 1.0% 28.4%
Percent of residents receiving occupational therapy 0.8% 5.6%
Percent of residents receiving depression medication 39.6% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 16.5% 25.7%
Percent of residents with daily physical restraints 3.4% 6.5%
Percent of residents with falls in the last 30 days 16.0% 12.8%
Percent of residents with a worsened pressure ulcer 0.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 93.8% 95.7%

Source: BC Centre for Disease Control