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December 2021

Facility Holy Family Hospital
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act
Street address 7801 Argyle St. Accreditation status Accredited
City/postal code Vancouver Accreditation expiry date November 2021
Phone number (604) 321-2661 Contact for complaints Operations Leader
Operator (Type) Providence Health Care Society (Not For Profit) Phone number of complaint contact (604) 322-2650
Opened 1947 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 41 days, with an average of 11 days
Current language(s) spoken by staff English, Punjabi, Hindi, Cantonese, Italian, Mandarin, Czech, Polish, Tagalog, French, Greek, Spanish, Dutch, German, Croatian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 15
Publicly funded beds (short- and long-term) 126 Semi-private rooms 0
Total beds 126 Multi-person rooms 28

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.40 3.38
Nursing care hours (hours per resident per day) 3.10 3.09
Registered Nurse (hours per resident per day) n/a 0.63
Licensed Practical Nurse (hours per resident per day) n/a 0.00
Care Aide (hours per resident per day) n/a 2.47
Allied health hours (hours per resident per day) 0.30 0.28
Food costs per resident per day (actual cost) 2 $8.58 $10.94
Facility per diem rate2 $242.95 $263.72

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.8 0.8 Medication error with adverse event 2 1.6 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 4 3.2 5.8 Other injury 1 0.8 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 2 1.6 3.5
Unexpected illness 28 22.2 12.3 Attempted suicide 0 0 0.1
Expected death 40 31.7 23.4 Other - clinical 1 0.8 0.5
Unexpected death 1 0.8 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating High Risk Score 33
Number of Inspections 6 Number of licensing infractions found 15
Licensing Infractions
Licensing 3 Nutrition & food services 2
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 2
Policies & procedures 5 Records & reporting 2
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 77.3% 63.6%
Percent 85 years or older 58.2% 54.1%
Percent younger than 65 years 2.3% 5.7%
Average length of stay (days) 1,122 900
Percent of residents diagnosed with depression 20.1% 23.4%
Percent of residents dependent in activities of daily living 45.6% 32.4%
Percent of residents in a wheelchair 76.4% 52.1%
Percent of residents with dementia (mild to severe) 49.2% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 25.8% 28.4%
Percent of residents with physically abusive behaviour 7.4% 8.6%
Average index of social engagement 2.6 2.6
Percent of residents with low social engagement 49.7% 50.0%
Case mix index 0.6 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 2.5% 10.1%
Percent of residents receiving recreation therapy 3.0% 28.4%
Percent of residents receiving occupational therapy 2.5% 5.6%
Percent of residents receiving depression medication 45.9% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 18.0% 25.7%
Percent of residents with daily physical restraints 0.9% 6.5%
Percent of residents with falls in the last 30 days 17.9% 12.8%
Percent of residents with a worsened pressure ulcer 0.6% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza 66.3% 63.4%
Percent of residents vaccinated for COVID-19 96.7% 95.7%

Source: BC Centre for Disease Control