Holy Family Hospital Quick Facts
| Facility | Holy Family Hospital | ||
|---|---|---|---|
| Health authority | Vancouver Coastal Health | Regulation/Legislation | Hospital Act |
| Street address | 7801 Argyle St. | Accreditation status | Accredited |
| City/postal code | Vancouver | Accreditation expiry date | November 2021 |
| Phone number | (604) 321-2661 | Contact for complaints | Operations Leader |
| Operator (Type) | Providence Health Care Society (Not For Profit) | Phone number of complaint contact | (604) 322-2650 |
| Opened | 1947 | Personal spending account | Yes |
| Councils | Resident & Family Council (combined) | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Average Wait Time | From 2 to 41 days, with an average of 11 days |
| Current language(s) spoken by staff | English, Punjabi, Hindi, Cantonese, Italian, Mandarin, Czech, Polish, Tagalog, French, Greek, Spanish, Dutch, German, Croatian | ||
Source: Facility
| Facility Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | Yes | ||
Source: Facility
| Beds 1 (March 31, 2021) | Room Configuration 2 (March 31, 2021) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Private rooms | 15 |
| Publicly funded beds (short- and long-term) | 126 | Semi-private rooms | 0 |
| Total beds | 126 | Multi-person rooms | 28 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | Yes |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Outside Contractor | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2019/20 | 2020/21 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.40 | 3.38 |
| Nursing care hours (hours per resident per day) | 3.10 | 3.09 |
| Registered Nurse (hours per resident per day) | n/a | 0.63 |
| Licensed Practical Nurse (hours per resident per day) | n/a | 0.00 |
| Care Aide (hours per resident per day) | n/a | 2.47 |
| Allied health hours (hours per resident per day) | 0.30 | 0.28 |
| Food costs per resident per day (actual cost) 2 | $8.58 | $10.94 |
| Facility per diem rate2 | $242.95 | $263.72 |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2020/21) | |||
|---|---|---|---|
| Complaints, 2020/21 | |||
| Number of licensing complaints | 0 | Number substantiated licensing complaints | 0 |
| Incidents, 2020/21 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 1 | 0.8 | 0.8 | Medication error with adverse event | 2 | 1.6 | 0.1 |
| Abuse / neglect | 0 | 0 | 0.5 | Missing or wandering person | 0 | 0 | 0.6 |
| Fall with injury / Adverse event | 4 | 3.2 | 5.8 | Other injury | 1 | 0.8 | 1.0 |
| Food or other poisoning | 0 | 0 | 0.1 | Aggressive behaviour | 2 | 1.6 | 3.5 |
| Unexpected illness | 28 | 22.2 | 12.3 | Attempted suicide | 0 | 0 | 0.1 |
| Expected death | 40 | 31.7 | 23.4 | Other - clinical | 1 | 0.8 | 0.5 |
| Unexpected death | 1 | 0.8 | 0.6 | Other - service delivery | 0 | 0 | 0.4 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | High | Risk Score | 33 |
| Number of Inspections | 6 | Number of licensing infractions found | 15 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 3 | Nutrition & food services | 2 |
| Physical facility, equipment & furnishings | 1 | Medication | 0 |
| Staffing | 0 | Program | 2 |
| Policies & procedures | 5 | Records & reporting | 2 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2020/21) | Facility | B.C. |
|---|---|---|
| Average age of population | 86 | 84 |
| Percent female | 77.3% | 63.6% |
| Percent 85 years or older | 58.2% | 54.1% |
| Percent younger than 65 years | 2.3% | 5.7% |
| Average length of stay (days) | 1,122 | 900 |
| Percent of residents diagnosed with depression | 20.1% | 23.4% |
| Percent of residents dependent in activities of daily living | 45.6% | 32.4% |
| Percent of residents in a wheelchair | 76.4% | 52.1% |
| Percent of residents with dementia (mild to severe) | 49.2% | 63.6% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 25.8% | 28.4% |
| Percent of residents with physically abusive behaviour | 7.4% | 8.6% |
| Average index of social engagement | 2.6 | 2.6 |
| Percent of residents with low social engagement | 49.7% | 50.0% |
| Case mix index | 0.6 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 2.5% | 10.1% |
| Percent of residents receiving recreation therapy | 3.0% | 28.4% |
| Percent of residents receiving occupational therapy | 2.5% | 5.6% |
| Percent of residents receiving depression medication | 45.9% | 50.5% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 18.0% | 25.7% |
| Percent of residents with daily physical restraints | 0.9% | 6.5% |
| Percent of residents with falls in the last 30 days | 17.9% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 0.6% | 2.3% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | n/a | 88.5% |
| Percent of health care workers vaccinated for influenza | 66.3% | 63.4% |
| Percent of residents vaccinated for COVID-19 | 96.7% | 95.7% |
Source: BC Centre for Disease Control