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December 2021

Facility Haro Park Centre
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1233 Haro Street Accreditation status Not Accredited
City/postal code Vancouver Accreditation expiry date not applicable
Phone number (604) 687-5584 Contact for complaints Executive Director
Operator (Type) Haro Park Centre Society (Not For Profit) Phone number of complaint contact (604) 687-5584 x224
Opened 1980 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 1 to 47 days, with an average of 12 days
Current language(s) spoken by staff English, French, Dutch, Mandarin, Japanese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included Yes
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 154
Publicly funded beds (short- and long-term) 154 Semi-private rooms 0
Total beds 154 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.01 3.16
Nursing care hours (hours per resident per day) 2.80 2.80
Registered Nurse (hours per resident per day) n/a 0.30
Licensed Practical Nurse (hours per resident per day) n/a 0.53
Care Aide (hours per resident per day) n/a 1.98
Allied health hours (hours per resident per day) 0.21 0.36
Food costs per resident per day (actual cost) 2 $8.10 $8.70
Facility per diem rate2 $232.92 $243.90

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 1.3 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 2 1.3 0.5 Missing or wandering person 1 0.6 0.6
Fall with injury / Adverse event 10 6.5 5.8 Other injury 3 1.9 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 18 11.7 3.5
Unexpected illness 13 8.4 12.3 Attempted suicide 0 0 0.1
Expected death 43 27.9 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Medium Risk Score 19
Number of Inspections 13 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 1

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 82 84
Percent female 70.0% 63.6%
Percent 85 years or older 45.2% 54.1%
Percent younger than 65 years 3.9% 5.7%
Average length of stay (days) 1,085 900
Percent of residents diagnosed with depression 36.9% 23.4%
Percent of residents dependent in activities of daily living 24.1% 32.4%
Percent of residents in a wheelchair 29.6% 52.1%
Percent of residents with dementia (mild to severe) 70.4% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 26.0% 28.4%
Percent of residents with physically abusive behaviour 10.9% 8.6%
Average index of social engagement 2.9 2.6
Percent of residents with low social engagement 41.0% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 32.3% 10.1%
Percent of residents receiving recreation therapy 41.5% 28.4%
Percent of residents receiving occupational therapy 0.2% 5.6%
Percent of residents receiving depression medication 53.3% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 40.8% 25.7%
Percent of residents with daily physical restraints 3.0% 6.5%
Percent of residents with falls in the last 30 days 13.4% 12.8%
Percent of residents with a worsened pressure ulcer 0.0% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 95.3% 95.7%

Source: BC Centre for Disease Control