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December 2021

Facility Fraserview
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9580 Williams Road Accreditation status Accredited
City/postal code Richmond Accreditation expiry date November 2022
Phone number (604) 274-3510 Contact for complaints Administrator
Operator (Type) Kaigo Senior Living Group (For Profit) Phone number of complaint contact (604) 274-3510
Opened 1992 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 57 days, with an average of 12 days
Current language(s) spoken by staff English, German, Ukrainian, Polish, Punjabi, Tagalog, Mandarin, Cantonese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included n/a

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 5 Private rooms 193
Publicly funded beds (short- and long-term) 194 Semi-private rooms 3
Total beds 199 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.90 3.17
Nursing care hours (hours per resident per day) 2.71 2.81
Registered Nurse (hours per resident per day) n/a 0.24
Licensed Practical Nurse (hours per resident per day) n/a 0.40
Care Aide (hours per resident per day) n/a 2.16
Allied health hours (hours per resident per day) 0.19 0.36
Food costs per resident per day (actual cost) 2 $6.52 $6.83
Facility per diem rate2 $230.53 $244.56

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 9 4.5 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 0.5 3.5
Unexpected illness 34 17.1 12.3 Attempted suicide 0 0 0.1
Expected death 42 21.1 23.4 Other - clinical 2 1 0.5
Unexpected death 0 0 0.6 Other - service delivery 1 0.5 0.4
Inspections
Risk Rating Low Risk Score 9
Number of Inspections 10 Number of licensing infractions found 9
Licensing Infractions
Licensing 0 Nutrition & food services 1
Physical facility, equipment & furnishings 4 Medication 1
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 87 84
Percent female 84.8% 63.6%
Percent 85 years or older 72.0% 54.1%
Percent younger than 65 years 1.0% 5.7%
Average length of stay (days) 1,261 900
Percent of residents diagnosed with depression 19.6% 23.4%
Percent of residents dependent in activities of daily living 44.0% 32.4%
Percent of residents in a wheelchair 62.6% 52.1%
Percent of residents with dementia (mild to severe) 69.8% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 17.5% 28.4%
Percent of residents with physically abusive behaviour 6.9% 8.6%
Average index of social engagement 2.2 2.6
Percent of residents with low social engagement 63.1% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 6.9% 10.1%
Percent of residents receiving recreation therapy 0.8% 28.4%
Percent of residents receiving occupational therapy 0.8% 5.6%
Percent of residents receiving depression medication 26.5% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 19.4% 25.7%
Percent of residents with daily physical restraints 13.4% 6.5%
Percent of residents with falls in the last 30 days 8.8% 12.8%
Percent of residents with a worsened pressure ulcer 3.0% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 96.9% 95.7%

Source: BC Centre for Disease Control