Evergreen House – Lions Gate Hospital Quick Facts
| Facility | Evergreen House - Lions Gate Hospital | ||
|---|---|---|---|
| Health authority | Vancouver Coastal Health | Regulation/Legislation | Hospital Act |
| Street address | 231 East 15th Street | Accreditation status | Accredited |
| City/postal code | North Vancouver | Accreditation expiry date | not available |
| Phone number | (604) 984-5811 | Contact for complaints | Melanie Leckovic, Manager |
| Operator (Type) | Vancouver Coastal Health (Health Authority) | Phone number of complaint contact | (604) 984-5927 |
| Opened | 1971 | Personal spending account | n/a |
| Councils | Resident Council, Family Council | Visitor parking (cost) | Yes (fee charged) |
| Meetings held | Regular Schedule | Average Wait Time | From 2 to 159 days, with an average of 15 days |
| Current language(s) spoken by staff | English, Farsi, Tagalog, Cantonese, Russian, Mandarin, German | ||
Source: Facility
| Facility Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | Hairdressing, podiatry, dentistry |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds 1 (March 31, 2021) | Room Configuration 2 (March 31, 2021) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Private rooms | 27 |
| Publicly funded beds (short- and long-term) | 289 | Semi-private rooms | 11 |
| Total beds | 289 | Multi-person rooms | 60 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | Yes |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Outside Contractor | Food prepared and cooked on site | No |
Source: Facility
| Funding | 2019/20 | 2020/21 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.36 | 3.42 |
| Nursing care hours (hours per resident per day) | 3.00 | 3.06 |
| Registered Nurse (hours per resident per day) | n/a | 0.41 |
| Licensed Practical Nurse (hours per resident per day) | n/a | 0.55 |
| Care Aide (hours per resident per day) | n/a | 2.10 |
| Allied health hours (hours per resident per day) | 0.36 | 0.36 |
| Food costs per resident per day (actual cost) 2 | $8.32 | $8.94 |
| Facility per diem rate2 | n/a | n/a |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2020/21) | |||
|---|---|---|---|
| Complaints, 2020/21 | |||
| Number of licensing complaints | 0 | Number substantiated licensing complaints | 0 |
| Incidents, 2020/21 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 1 | 0.3 | 0.8 | Medication error with adverse event | 1 | 0.3 | 0.1 |
| Abuse / neglect | 1 | 0.3 | 0.5 | Missing or wandering person | 1 | 0.3 | 0.6 |
| Fall with injury / Adverse event | 11 | 3.8 | 5.8 | Other injury | 1 | 0.3 | 1.0 |
| Food or other poisoning | 0 | 0 | 0.1 | Aggressive behaviour | 3 | 1 | 3.5 |
| Unexpected illness | 49 | 17 | 12.3 | Attempted suicide | 1 | 0.3 | 0.1 |
| Expected death | 51 | 17.6 | 23.4 | Other - clinical | 0 | 0 | 0.5 |
| Unexpected death | 0 | 0 | 0.6 | Other - service delivery | 0 | 0 | 0.4 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | Medium | Risk Score | 15 |
| Number of Inspections | 4 | Number of licensing infractions found | 0 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 0 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 0 | Records & reporting | 0 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2020/21) | Facility | B.C. |
|---|---|---|
| Average age of population | 84 | 84 |
| Percent female | 65.0% | 63.6% |
| Percent 85 years or older | 56.0% | 54.1% |
| Percent younger than 65 years | 6.5% | 5.7% |
| Average length of stay (days) | 693 | 900 |
| Percent of residents diagnosed with depression | 22.8% | 23.4% |
| Percent of residents dependent in activities of daily living | 39.0% | 32.4% |
| Percent of residents in a wheelchair | 69.2% | 52.1% |
| Percent of residents with dementia (mild to severe) | 53.3% | 63.6% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 29.8% | 28.4% |
| Percent of residents with physically abusive behaviour | 6.4% | 8.6% |
| Average index of social engagement | 3.1 | 2.6 |
| Percent of residents with low social engagement | 40.3% | 50.0% |
| Case mix index | 0.62 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 26.7% | 10.1% |
| Percent of residents receiving recreation therapy | 47.7% | 28.4% |
| Percent of residents receiving occupational therapy | 8.2% | 5.6% |
| Percent of residents receiving depression medication | 60.7% | 50.5% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 28.2% | 25.7% |
| Percent of residents with daily physical restraints | 3.3% | 6.5% |
| Percent of residents with falls in the last 30 days | 11.5% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 3.3% | 2.3% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | n/a | 88.5% |
| Percent of health care workers vaccinated for influenza | 53.0% | 63.4% |
| Percent of residents vaccinated for COVID-19 | 95.3% | 95.7% |
Source: BC Centre for Disease Control