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December 2021

Facility Capilano Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act & Community Care & Assisted Living Act
Street address 525 Clyde Avenue Accreditation status Accredited
City/postal code West Vancouver Accreditation expiry date not available
Phone number (604) 926-6856 Contact for complaints Director of Care
Operator (Type) Revera Long Term Care Inc. (For Profit) Phone number of complaint contact (604) 926-6856 x337
Opened 1992 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 85 days, with an average of 18 days
Current language(s) spoken by staff Farsi, Russian, Arabic, Cantonese, Mandarin, Hindi, German, Cree, Korean, Kutchi, Sureth, Filipino, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 76
Publicly funded beds (short- and long-term) 205 Semi-private rooms 48
Total beds 205 Multi-person rooms 11

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.97 3.15
Nursing care hours (hours per resident per day) 2.76 2.80
Registered Nurse (hours per resident per day) n/a 0.20
Licensed Practical Nurse (hours per resident per day) n/a 0.66
Care Aide (hours per resident per day) n/a 1.93
Allied health hours (hours per resident per day) 0.21 0.35
Food costs per resident per day (actual cost) 2 $7.39 $9.54
Facility per diem rate2 $227.28 $239.42

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 1 0.5 0.1
Abuse / neglect 2 1 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 26 12.7 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 34 16.6 12.3 Attempted suicide 0 0 0.1
Expected death 37 18 23.4 Other - clinical 5 2.4 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Medium Risk Score 18
Number of Inspections 7 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 67.9% 63.6%
Percent 85 years or older 55.3% 54.1%
Percent younger than 65 years 3.6% 5.7%
Average length of stay (days) 1,296 900
Percent of residents diagnosed with depression 40.7% 23.4%
Percent of residents dependent in activities of daily living 29.2% 32.4%
Percent of residents in a wheelchair 44.5% 52.1%
Percent of residents with dementia (mild to severe) 70.7% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 32.3% 28.4%
Percent of residents with physically abusive behaviour 8.7% 8.6%
Average index of social engagement 2.6 2.6
Percent of residents with low social engagement 49.4% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 10.5% 10.1%
Percent of residents receiving recreation therapy 51.2% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 57.3% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 24.7% 25.7%
Percent of residents with daily physical restraints 0.3% 6.5%
Percent of residents with falls in the last 30 days 19.9% 12.8%
Percent of residents with a worsened pressure ulcer 1.3% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 100.0% 95.7%

Source: BC Centre for Disease Control