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December 2021

Facility Berkley Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2444 Burr Place Accreditation status Accredited
City/postal code North Vancouver Accreditation expiry date not available
Phone number (604) 924-8300 Contact for complaints Manager
Operator (Type) Vancouver Coastal Health (Health Authority) Phone number of complaint contact (604) 924-8356
Opened 1998 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 1 to 411 days, with an average of 28 days
Current language(s) spoken by staff English, Farsi, Tagalog, French, Spanish, Korean, Polish, Taiwanese, Greek, Italian, Cantonese, Vietnamese, Malay

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 171
Publicly funded beds (short- and long-term) 189 Semi-private rooms 9
Total beds 189 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.48 3.48
Nursing care hours (hours per resident per day) 3.25 3.24
Registered Nurse (hours per resident per day) n/a 0.47
Licensed Practical Nurse (hours per resident per day) n/a 0.48
Care Aide (hours per resident per day) n/a 2.30
Allied health hours (hours per resident per day) 0.23 0.24
Food costs per resident per day (actual cost) 2 $8.33 $8.84
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.5 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 4 2.1 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 7 3.7 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 12 6.3 3.5
Unexpected illness 5 2.6 12.3 Attempted suicide 0 0 0.1
Expected death 52 27.5 23.4 Other - clinical 4 2.1 0.5
Unexpected death 0 0 0.6 Other - service delivery 1 0.5 0.4
Inspections
Risk Rating Low Risk Score 5
Number of Inspections 10 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 4 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 82 84
Percent female 58.5% 63.6%
Percent 85 years or older 43.5% 54.1%
Percent younger than 65 years 9.2% 5.7%
Average length of stay (days) 857 900
Percent of residents diagnosed with depression 29.1% 23.4%
Percent of residents dependent in activities of daily living 54.3% 32.4%
Percent of residents in a wheelchair 50.3% 52.1%
Percent of residents with dementia (mild to severe) 63.5% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 53.0% 28.4%
Percent of residents with physically abusive behaviour 7.9% 8.6%
Average index of social engagement 1.9 2.6
Percent of residents with low social engagement 68.7% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 9.4% 10.1%
Percent of residents receiving recreation therapy 50.4% 28.4%
Percent of residents receiving occupational therapy 4.6% 5.6%
Percent of residents receiving depression medication 69.6% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 36.7% 25.7%
Percent of residents with daily physical restraints 25.0% 6.5%
Percent of residents with falls in the last 30 days 12.7% 12.8%
Percent of residents with a worsened pressure ulcer 4.2% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza 69.8% 63.4%
Percent of residents vaccinated for COVID-19 96.2% 95.7%

Source: BC Centre for Disease Control