Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

December 2021

Facility Arbutus Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act
Street address 4505 Valley Drive Accreditation status Accredited
City/postal code Vancouver Accreditation expiry date not available
Phone number (604) 261-4292 Contact for complaints Dean Malone
Operator (Type) Revera Long Term Care Inc. (For Profit) Phone number of complaint contact (604) 261-4292
Opened 1986 Personal spending account Yes
Councils Resident Council, Family Council, Quality Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 100 days, with an average of 14 days
Current language(s) spoken by staff Albanian, Amharic, Arabic, Bikol, Cantonese, Cebuano, Cree, Farsi, Fijian, French, German, Hindi, Ibanag, Igbo, Ilocano, Italian, Itawis, Japanese, Kapampangan, Korean, Madi, Mandarin, Nepali, Oromo, Punjabi, Serbian, Spanish, Swahili, Tagalog, Taishanese, Tigrinya, Urdu, Waray

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 4 Private rooms 58
Publicly funded beds (short- and long-term) 152 Semi-private rooms 49
Total beds 156 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.85 3.15
Nursing care hours (hours per resident per day) 2.64 2.79
Registered Nurse (hours per resident per day) n/a 0.19
Licensed Practical Nurse (hours per resident per day) n/a 0.63
Care Aide (hours per resident per day) n/a 1.98
Allied health hours (hours per resident per day) 0.21 0.36
Food costs per resident per day (actual cost) 2 $6.88 $9.06
Facility per diem rate2 $225.33 $242.94

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 0 0 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 0 0 12.3 Attempted suicide 0 0 0.1
Expected death 1 0.6 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 7
Number of Inspections 4 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 68.1% 63.6%
Percent 85 years or older 58.4% 54.1%
Percent younger than 65 years 2.7% 5.7%
Average length of stay (days) 1,217 900
Percent of residents diagnosed with depression 14.4% 23.4%
Percent of residents dependent in activities of daily living 33.8% 32.4%
Percent of residents in a wheelchair 45.4% 52.1%
Percent of residents with dementia (mild to severe) 63.3% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 24.7% 28.4%
Percent of residents with physically abusive behaviour 3.2% 8.6%
Average index of social engagement 1.5 2.6
Percent of residents with low social engagement 75.8% 50.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 10.0% 10.1%
Percent of residents receiving recreation therapy 0.0% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 34.5% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 20.3% 25.7%
Percent of residents with daily physical restraints 1.0% 6.5%
Percent of residents with falls in the last 30 days 12.0% 12.8%
Percent of residents with a worsened pressure ulcer 1.5% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 92.9% 95.7%

Source: BC Centre for Disease Control